Description:
As a Key Account Manager, you will be expected to work within a busy Sales team, responsible for Customer Relationship Management within the department.
Duties and Responsibilities
1. Managing a portfolio of accounts to achieve long-term partnerships with strategically important customers.
2. Developing positive relationships and handling customers’ needs.
3. Respond to customers queries in a timely manner and aspire to deliver a positive customer experience.
4. Align customer and internal expectations with regards to cost and delivery as required.
5. Complete quotations, estimates and price reviews as required to ensure margins are maintained and project scope is monitored and managed.
6. Regular and clear communication with your line manager to update them on current status of accounts, escalating concerns as required.
7. Monitoring Sales metrics, reporting on customer account performance regularly.
8. Ongoing sales forecasting through proactive discussions with each customer.
9. Suggest methods to improve sales performance and identify opportunities for growth.
10. Co-ordinate all elements of customer relations with internal ATL departments.
11. Attend networking events & exhibitions to present the business in existing and new markets.
12. Use environmentally sustainable practices in accordance with our environmental policy.
13. Seek ways to reduce waste and energy usage in accordance with our environmental objectives.
Experience
14. Proven work experience as a Sales account manager or executive.
15. Hands on experience in Sales and an ability to deliver.
16. An interest in a key market is desirable but not essential.
Knowledge & Skills
17. Excellent communication and interpersonal skills.
18. Excellent time and project management skills.
19. Strong negotiation and influencing skills.
20. Required to develop an in-depth knowledge of ATL’s products and capabilities.
21. Business acumen with a problem-solving attitude.
Benefits
22. Medical, Dental and Vision
23. Flexible Spending Accounts
24. Health Savings Account
25. Life Insurance
26. K-Matching
27. Recognize 9 Federal Holidays
28. Accrued Paid Sick/Personal
29. Accrued Vacation Time
30. Parental Leave
31. Referral Program
32. Employee Assistance Program
33. Friday is Bagel Day