Exponential-e Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. Hours: 24/7 Shift Pattern - 2 Days, 2 Nights, followed by 4 days off Your new role: * Be the first point of contact for Exponential-e customers * Responsible for managing and owning support tickets and driving customer issues through to resolution either internally or via suppliers * Provide 1st and 2nd Line remote desktop support to other Exponential-e customers, when required What you’ll need to succeed: * Strong customer service focus with excellent verbal and written communication skills * Proven problem solver with strong analytical and trend analysis skills * Positive and professional attitude What we offer: * Career progression opportunities * Dedicated Learning and Development team and access to a range of training, courses and certification support * Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave * Range of employee initiatives on offer including the green team, employee forum, women’s network and culture club