Store Colleague – JD Sports Fashion
Join us to apply for the Store Colleague role at JD Sports Fashion. Established in 1981, JD Sports Fashion Plc is a leading omni‑channel retailer of sports fashion.
Role Overview
We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With abundant opportunities for career development, JD Group is the place to be for those motivated by progression.
Responsibilities
* Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
* Drive and exceed sales targets by utilising in‑store devices, offering the full product range, and maximising opportunities for add‑on sales.
* Maintain high visual and merchandising standards by ensuring the shop floor is clean, well‑stocked, and displays are organised according to brand guidelines.
* Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
* Process sales transactions, including cash handling and card payments accurately.
* Upsell and cross‑sell products to maximise sales opportunities.
* Maintain stock levels on the shop floor and ensure shelves are well‑organised and appealing.
* Address and resolve customer queries in a professional manner.
* Work closely with other sales assistants and team members to achieve store targets.
Role Objectives and KPI’s
* Contribute to achieving or exceeding the store’s monthly sales target.
* Drive additional KPIs including Units, Conversion, ATV, UPT.
* Achieve upselling or cross‑selling targets.
* Maintain a high Net Promoter Score.
* Ensure all stock on the shop floor is fully replenished.
Skills and Experience
* A positive attitude towards a fast‑paced, customer‑focused retail environment.
* An ability to view challenges as opportunities to develop yourself, your career, and learn new skills.
* Confident interpersonal and communication skills, thriving in social situations through engagement with customers.
* Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
* Company discount of 25% off a large number of products in‑store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
* Exclusive deals and discounts through our online benefits platform (TELUS Health).
* Access to counselling services, digital health and well‑being advice.
* Health cash plans.
* Wide range of internal development courses to support personal and professional development.
* Access to apprenticeships & accredited qualifications – earn while you learn and gain nationally recognised qualifications (England only).
* Discounted gym memberships at JD Gyms.
* Opportunities to volunteer and contribute to JD Foundation.
* Employer engagement forums to help influence positive change.
* Incremental holiday allowance.
Seniorities
* Entry level
Employment type
* Full‑time
Job function
* Sales and Business Development
* Retail
#J-18808-Ljbffr