Job Title: Resident Liaison Officer (RLO) Working Hours: 07:30 – 16:30 Sector: Social Housing Salary/Rate: Competitive (DOE) Mileage Paid Role Overview Approach Personnel are recruiting for a Resident Liaison Officer to support a social housing project in West Bromwich. This role is focused on maintaining clear communication with tenants and supporting site operations to ensure works run smoothly and efficiently. Key Responsibilities * Conduct site visits to liaise directly with tenants * Carry out pre-starts where required * Make outbound calls in the morning to residents regarding scheduled works * Handle incoming calls from tenants throughout the day * Accurately input and manage information on the CRM system * Act as a key point of contact between tenants and the site team Requirements * Full UK driving licence and access to a vehicle (essential) * Previous experience in a Resident Liaison Officer role within social housing preferred * Confident using CRM systems and general computer software * Strong communication and organisational skills * Ability to work independently and manage workload effectively If you’re an experienced RLO available for an immediate start, apply now or get in touch for more details