Administrator & Receptionist
Job Summary
An exciting opportunity has arisen to join our friendly team at the brand‑new THH Southend Health Centre, opening in January 2026. We are seeking enthusiastic, motivated individuals to deliver high‑quality administrative and reception services in a busy, patient‑focused environment.
The role will involve warmly welcoming patients, managing appointments, handling enquiries, and ensuring the smooth and efficient running of front‑desk operations.
THH Southend Hub will operate a 7‑day a week service; weekend working will be required.
Key Responsibilities
* Provide reception and administration support, ensuring a seamless patient journey.
* Greet and welcome patients and visitors in a professional and friendly manner.
* Manage appointment bookings, cancellations, and rescheduling.
* Handle incoming phone calls and direct inquiries appropriately.
* Maintain accurate patient records and ensure confidentiality at all times.
* Support daily operations of the reception area to ensure smooth and organised workflow.
* Ensure visitor data is accurate within the electronic filing systems.
* Provide cross‑cover at the four main THH sites (Grays, Fobbing, Basildon, Southend) when required.
* Assist in maintaining and improving administration standards.
* Take responsibility for personal and professional development.
Experience & Qualifications
* Excellent communication skills (verbal and written).
* Strong interpersonal skills and professional telephone manner.
* Proficiency in Microsoft Office (Word, Excel, Outlook).
* Ability to prioritise tasks and manage time effectively.
* Accurate data entry and attention to detail.
Desirable
* Previous experience in an administrative or receptionist role.
* Experience in a healthcare or customer‑focused environment.
* Familiarity with handling confidential information.
* Understanding of patient confidentiality and data protection.
* Knowledge of healthcare terminology or willingness to learn.
Other Details
Pay: £23,809.50 a year
Contract: Permanent (Full‑time, Part‑time, Flexible working)
Reference: E0486-25-0000
Location: Southend Health Hub, 362 Chartwell Square, Southend On Sea, Essex, SS2 5SP
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a disclosure check.
Employer Details
Thrive Health Hubs, Southend Health Hub, 362 Chartwell Square, Southend On Sea, Essex, SS2 5SP. Website: https://www.thrivehealthhubs.co.uk/
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