The Customer Service Executive role supports our customers directly via phone, email, and LiveChat and plays a key role in Zego's growth. In this role, you will work as part of a vibrant, collaborative, high-performing team to ensure high levels of customer satisfaction through excellent customer service.
Responsibilities
* Work hybrid in this position (based in the UK), splitting your time between your home and our Halifax office.
* Ensure customer satisfaction and provide professional support over live chat, emails, and calls.
* Maintain a positive, empathetic, and professional attitude toward customers at all times and build productive trust relationships.
* Respond promptly to customer inquiries.
* Build a knowledge of our products so you can answer questions.
* Input customer information and data into an in-house system.
* Work every Saturday and Sunday 9am-6pm shifts.
Qualifications
* Proven skills working within a high-performing target-driven customer sales and service environment.
* Obsessive about customer experience and act as an advocate for customers’ needs.
* Able to listen to customers’ needs, focus on core concerns, exhibit an eye for detail and flair for building rapport.
* Ability to multitask, set priorities, and manage time effectively.
Benefits
* Market-competitive salary.
* Private medical insurance.
* Company share options.
* Generous holiday allowance.
* Wellbeing benefits.
#J-18808-Ljbffr