General Information
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City Yeovil State/Province Somerset Country United Kingdom Department Service Delivery Date Monday, April 15, 2024 Working time Full-time Ref# 20032988 Job Level Individual Contributor Job Type Experienced Job Field Service Delivery Seniority Level Associate
Description & Requirements
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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Key responsibilities include:
1. Maintaining and updating scanning profiles as required using Kodak Alaris software
2. Collaborating with Team Leader
3. Providing 1st line technical support for the scanning team
4. Working with the Digital Specialist on discovery and due diligence for new requirements
5. Reviewing and providing feedback on documentation
6. Creating new scanning profiles
7. Testing of profiles
8. Involvement with user acceptance testing
9. Supporting queries from customers and management
10. Maintaining software on the team’s PCs
11. Maintaining and updating trackers
12. Creating consolidated management information
13. Maintaining scanning hardware
14. Liaising with suppliers for 2nd line support
Essential Skills:
15. Computer literacy - be proficient in the use of Microsoft Office – particularly Excel and Word.
16. Be able to learn new programs/applications quickly
17. Interpersonal and communication skills. Communicating with the wider team, management, customers and suppliers.
18. Self-motivated and able to both work on own initiative and as part of an integrated team, ability to identify work priorities so as to maximise time available
19. Ability to logically process information
20. Ability to pass security clearance
Preferred Skills/Qualifications:
21. Qualification in ICT or similar
22. Prior experience with document digitisation/scanning
23. Previous use of Adobe Acrobat
24. Previous use of SAP would be beneficial but not essential as training will be provided