Sales Coordinator
Location: Longwell Green, Bristol
Hours: Monday - Friday, 8:30am - 5:00pm
Salary: £27,000
Fixed term: 12 months
Interviewing Now
You will drive the smooth renewal of service contracts, deliver accurate quotations, and keep departments aligned to ensure every customer receives outstanding service.
Responsibilities
Service Contracts & Customer Support
* Prepare and issue quotations for service contracts.
* Track, chase, and renew service contracts while updating all relevant documentation.
* Set up new service contract numbers and maintain accurate customer records.
* Produce and manage renewal and service due reports.
* Respond promptly to customer enquiries via web and email.
* Liaise with customers and internal teams to resolve invoicing and account‑related issues.
* Update customer contact information and ensure customer intelligence remains accurate and up to date.
Administration & Reporting
* Process job sheet requests and raise service work orders for A Serv, B Serv, LBK and monthly services.
* Monitor the Service Due Tracker weekly to ensure timely scheduling.
* Review SLAs and prepare supporting documentation for management approval.
* Coordinate with the accounts team to manage invoicing, credit notes, and aged debt follow‑up.
* Verify and log all purchase orders and contracts accurately.
Tendering & Compliance
* Manage and maintain pre‑qualification documentation, certifications, and tender submissions.
* Regularly check "Find a Tender" for new business opportunities.
* Support in preparing documentation for customer audits and compliance checks.
Skills & Experience
* Previous experience in sales coordination, service administration, or contract management preferred.
* Strong proficiency in Microsoft Office including Excel, Word and Outlook, as well as CRM and ERP systems.
* Excellent communication skills, both written and verbal.
* Experience with tender submissions and pre‑qualification processes is advantageous.
* High attention to detail with a proactive approach to process improvement.
Benefits
* EOT Bonus Scheme: Receive a share of company profits, recognising your contribution and encouraging ownership and motivation.
* Training & Career Progression: Ongoing opportunities for professional development and upskilling.
* Company Pension Scheme.
* Private Medical Scheme: Capped excess of £100 for any treatment.
* Life Assurance Scheme: Includes access to additional healthcare support and counselling services for overall wellbeing.
* 23 Days Holiday plus bank holidays, increases with length of service.
If you are interested, please click APPLY.
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