GP Receptionist – Part-Time (Afternoons)
Hours: Wednesday Afternoon, Thursday Afternoon & Friday afternoons (15 hours per week 1.30pm - 6.30pm)
Contract: Permanent
Location: Hazeldene Medical Practice
Salary: Competitive, dependent on experience
About Us
Hazeldene Medical Practice is a friendly, highly supportive GP surgery caring for around 8,000 patients, including residents across 8 local care homes.
We are a close-knit, forward-thinking team that works like a family, supporting each other to deliver high‑quality, compassionate patient care.
The practice uses modern digital systems, including:
* EMIS Web
* AccuRx
* Docman
We have successfully embedded online consultations and care navigation to enhance patient access and experience.
The Role
We are seeking a welcoming, reliable, and patient focused Receptionist to join our front of house team for three afternoon shifts per week:
* Wednesday PM
* Thursday PM
* Friday PM
You will be the first point of contact for patients and visitors supporting face to face, telephone and online enquiries, and working collaboratively with our administrative and clinical teams.
Key Responsibilities
* Acting as the first point of contact for patient enquiries
* Managing telephone calls and booking appointments
* Supporting online consultations and care navigation pathways
* Processing registrations, prescriptions and incoming documentation
* Providing compassionate, professional support to patients and carers
* Completing administrative tasks to ensure the smooth running of the practice
Essential Requirements
* Minimum 1 year customer service experience (any sector)
* Friendly, approachable manner with excellent communication skills
* Ability to remain calm and professional under pressure
* Strong organisational skills and ability to multitask
* Confidence using IT systems and learning new software
* Team player with a positive, supportive attitude
Desirable Requirements
* Experience using EMIS Web
* Experience using Docman
* Experience using MS Office applications, particularly Outlook
* Previous experience in a GP practice or healthcare admin environment
Why Join Hazeldene?
* Supportive, family-like team culture
* Training and development opportunities
* A modern, innovative practice using efficient digital systems
* A warm, welcoming environment focused on patient‑centred care
How to Apply
Please submit your CV and a brief cover letter.
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