To reduce ambulance fleet VOR by proactively inspecting vehicles, repairing defects (including roadside) and carrying out safety inspections, roadside, onsite or at stations.Provide excellent customer service to front line crews and managers by resolving vehicle related issues whenever possible and reporting performance. Provide training and information to Operational colleagues at a local level.
Develop a system of working in the area covered to support Operational Managers as an effective useful resource to improve vehicle maintenance and VOR. Make decisions and plan actions using own initiative to influence daily and longer term VOR levels with in the area covered. Meet or exceed the agreed SLA and KPI's that are laid out below to ensureeffective performance.
Represent Fleet at stations within the area championing initiatives to improve performance and designing improved Fleet support programs.
Use of a tablet device to record all work carried out at scene in real time to update Fleet management system.
Main duties of the job
Use advanced knowledge of electronic diagnostic equipment to determine the cause or causes of malfunctions in vehicles, components and systems.
Carry out a dynamic risk assessment whilst attending vehicles both roadside and at a staticlocation
Examine, inspect and rectify ambulance vehicles and equipment faults, including functional testing and meeting the KPI of rectifying 80% of first line faults onsite.
Decide how to prioritise work directing more serious faults to base workshops and arranging recovery as appropriate or manage contractor's onsite to effect repairs.
About us
Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:
* Our care- delivering outstanding emergency and urgent care whenever and wherever needed.
* Our organisation- being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
* Our London- using our unique pan-London position to contribute to improving the health of the capital.
To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.
Job responsibilities
Manage a modern well equipped mobile workshop, being responsible for all equipmentand stock held on the vehicle. Control £5k of stock by accounting for items, allocating to work, reordering and adjusting to changing needs or to facilitate performance improvements.
Use advanced knowledge of electronic diagnostic equipment to determine the cause or causes of malfunctions in vehicles, components and systems.
Carry out a dynamic risk assessment whilst attending vehicles both roadside and at a static location
Examine, inspect and rectify ambulance vehicles and equipment faults, including functional testing and meeting the KPI of rectifying 80% of first line faults onsite. Decide how to prioritise work directing more serious faults to base workshops and arranging recovery as appropriate or manage contractors onsite to effect repairs.
Provide comprehensive area support to stations within the area that do not have a main workshop on site, develop an effective working pattern and system to ensure maximum support but flex pattern to meet the changing priorities of work demands. Plan own work and prioritise work to reduce VOR.
Use mobile workshop tools and equipment to manufacture or repair component parts, to effect repairs where this will lessen downtime or cost and negate the need to recover vehicles or call out part suppliers.Keep up to date with vehicle developments, in particular the use of diagnostic equipment.
Recommend changes to the mobile workshop equipment or working practice that will enhance performance and ensure the KPIs are met.As part of your training and development you will be required to attend training courses as and when necessary. The service also offers staff the opportunity of personal development plans, within the Knowledge and skills framework of the NHS.
Develop good working relationships with key manufacturer contacts and liaise with them on technical issues, to resolve problems and improve fix rates or repair techniques. Find opportunities to reduce costs by partnership working with key suppliers, provide reports foruse by senior managers at supplier account meetings, attend some meetings to make reports directly.
Report all work or faults found by liaising with the base workshop managers and FAD as appropriate, so that live work records can be maintained in Fleetwave. Enter full details of work carried out in Fleetwave when at stations with Fleetwave access to ensure full Fleetwave compliance. Use planned future IT equipment to enter details directly into the data base in real time.
Apply the Trusts policies in respect of maintenance practice and standards to ensure that maximum benefit is obtained in terms of equipment available and to ensure economic use of materials minimising total maintenance costs.
The post holder may be asked to fill the position of a base Workshop Technician or Acting Workshop Manager on occasion, carrying out the full range of duties and managing technician staff at that location. Ensuring that other arrangements are made to cover the mobile workshop working.
Carry out onsite quality auditing of vehicles at that location, proactively inspecting vehicles to support preventative maintenance plans and reduce reported faults by ambulance crews. Audit contractor work such as ATS or RAC to ensure required contractor standards are met.Use safe working practices and procedures at all times and in particular to comply with the Trusts Health and Safety at work policy, including the wearing of protective clothing and the maintenance of tidy personal appearance. Particular attention is also required in consideration of lone working policies and roadside safety.
Represent Fleet at ambulance stations, provide guidance to crews who maybe carrying out VDI checks or have questions relating to vehicle defects and safety.
Provide verbal guidance, investigate legal compliance, and assist in production of written instructions or information that will be made available at stations and in crew rooms
Implement and deliver local training initiatives for crews to enhance vehicle operating awareness, legal compliance and better maintenance to reduce VOR. Communicate verbally to groups of up to about 12 providing supporting written and electronic media.
To support peak work demands in own area or others at times, being able to back up a main workshop due to staff shortages or operate as a mobile workshop in another area in reaction to a unplanned demand. Provide support and devise plans, for events or celebrations which will need to be outside of the standard hours and therefore a variation of usual hours or additional hours.
Specialist tools will be provided and form part of the mobile vehicle inventory, the post holder will have responsibility of this comprehensive tool kit. Understanding and ability to use all technical garage and diagnostic equipment to an advanced level.
Provide leadership and direction to other technicians when field based as training or when workshop technicians are seconded to a mobile workshop to work in an independent fashion with autonomy and freedom to design or flex procedures on occasion work as part of a team to achieve larger strategic goals.
To participate in rota systems that maybe in force to ensure that the service has 7 day cover in support of the A&E operations.
Liaise with PD33 using a handheld airwave radio providing updated information on fault finding, resolution and expected time of repair when a vehicle is on duty responding to patient care.
Person Specification
Qualifications
* Have served a recognised apprenticeship in Motor Vehicle Maintenance and Repair.
* Specialist knowledge across a wide range of practices and procedures in relation to vehicle chassis and vehicle body manufacturers (including engines, brakes, suspension, electrics, blue lights, sirens, eberspacher heaters, communications and control units).
* Professional knowledge acquired through HNC level plus specialist knowledge or equivalent.
Experience
* Extensive experience in the repair and maintenance of petrol and diesel vehicles, with the ability to work unsupervised on a diverse and specialised fleet
* To have comprehensive knowledge of vehicle electrical systems, including modern vehicle electronic management, and of computer-based workshop diagnostic equipment e.g.Tech 1, Tech 2 and Star Diagnostic
Knowledge
* Ability to repair and maintain to the required standard Service vehicles which have specialised bodywork/livery and fittings
* Computer/tablet competent for the use of fleet related apps, on line information, use of fleet management system,
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£36,943 to £44,900 a yearUnsocial Hours will be additional to the salary
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