Client Services Administrator
Monday - Friday, Full-Time - Hybrid working scheme available.
Salary - 24,570
Stone, Stafford
MPJ Recruitment is proud to represent our client, a well-established, family-run Enforcement and Debt Recovery Agency, operating across England and Wales. Founded in 1993, the business provides a comprehensive range of services, including the recovery of unpaid invoices and commercial rent arrears, local taxation enforcement, and High Court enforcement.
The Role
You will join a dynamic and professional Administration team, working in a fast-paced environment and liaising closely with valued clients. The role requires a high level of accuracy, discretion, and customer service, with responsibility for both administrative and client-facing tasks.
Key Responsibilities
* Process client instructions efficiently, accurately, and professionally
* Manage and record cash payments received from office visitors
* Handle incoming written and email correspondence
* Accurately input data and complete internal client compliance checks
* Prepare, run, and distribute remittances in a timely manner
* Complete banking procedures, including posting payments and supporting documentation
* Trace absconded debtors using internal systems and databases
* Support the Enforcement team by managing agent calls and responding to queries
* Answer client calls and resolve enquiries in line with agreed procedures
Benefits
* 25 days annual leave plus bank holidays
* Hybrid working model
* Comprehensive training and development programme
* Mandatory office closure between Christmas and New Year
* Company pension scheme
* Company sick pay scheme
* Mental health support, including access to private counselling
* Regular social events
* Dress-down Fridays
* Friendly and supportive, family-run working environment
Interested in finding out more?
Click Apply to submit your application.
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