Chief of Staff (Retail & Operations Lead)
Sector: Customer Service/Retail
Type: Full‑time, Permanent
Location: London
Salary: £45‑50K per annum, commensurate with experience.
Hybrid working arrangement available. Working hours 9:00‑17:00 Monday‑Friday.
Responsibilities
* Translate CEO strategy into operational execution across retail, projects and workflows.
* Design and optimise operational processes, manuals and project management frameworks.
* Manage ordering, inventory, logistics and import processes in coordination with HQ in Japan.
* Support business expansion, including new store launches and operational improvements.
* Drive efficiency through data analysis (spreadsheets) and digital/AI tools.
* Deliver premium in‑store customer experience and represent the brand on the shop floor.
* Communicate the value and story of Japanese traditional products to customers.
* Train, mentor, and manage store staff.
* Build and standardise store operations.
* Support new store openings and retail expansion initiatives.
Ideal Candidate
Essential
* 3+ years of team management experience in retail, hospitality or a startup environment.
* Hands‑on mindset with willingness to engage in customer‑facing retail operations.
* Strong data analysis skills and proficiency in digital tools.
* Business‑level Japanese and English.
Desirable
* Experience in airlines, luxury hotels or premium hospitality.
* Experience with tech or startup companies.
* Experience working closely with senior leadership (e.g. CEO support).
* Proven track record in driving sales performance or improving customer satisfaction.
Benefits
* Staff discount.
* Pension scheme.
Right to work
Applicants must have the right to work in the UK without any restrictions; the company does not offer visa sponsorship.
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