Job Title: Contract Support & Helpdesk
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join the team located in Chippenham.
The Contract Support role is a vital part of any FM contract. Acting as the central coordination point for finance administration, document control and workflow management, you will ensure the contract runs smoothly day‑to‑day. You will manage purchase orders, invoices, compliance documentation and financial reporting, while supporting engineers and the wider operational team to ensure KPIs and PPMs remain fully on track.
This role also covers the helpdesk and logging and PPMs or Reactive maintenance jobs required. This role requires strong organisational skills, excellent attention to detail and the ability to work confidently with finance data, systems and engineers.
Role Summary
As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.
* Raise, manage and process purchase orders and invoices for the account.
* Track KPIs, SLAs and PPM performance and liaise with Engineers to ensure tasks are completed on time.
* Maintain accurate documentation, compliance records and contract files.
* Respond to finance queries including Accounts Payable, Accounts Receivable and open PO reporting.
* Support monthly contract review packs, reporting and data consolidation.
* Check invoice accuracy including coding, margins and billing before submitting to clients.
* Coordinate subcontractors and ensure all paperwork, inductions and compliance requirements are completed.
* Assist operational teams with quotes, purchase orders and service delivery queries.
* Promote a safe working environment and assist with Health & Safety reporting.
* Act as a primary point of contact for client queries, providing excellent customer service.
Experience Required
* Experience within a finance, administrative or contract support role (FM experience desirable).
* Strong understanding of financial processes, invoicing and purchase order workflows.
* Excellent IT skills, particularly Excel, Word and Outlook.
* Highly organized with strong attention to detail and accuracy.
* Confident communicator who can simplify and explain complex information.
* Strong numerical ability, capable of calculating percentages, margins and mark‑ups.
* Proactive, reliable and able to work independently and as part of a wider team.
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