Jedburgh Castle Jail & Museum – Dark Tourism Project Staff opportunities Join the Team Bringing Jedburgh Castle Jail’s Dark History to Life Live Borders is delighted to offer internal opportunities to join the team at Jedburgh Castle Jail & Museum as we launch two exciting new visitor experiences this summer: Immersive Escape Room Costumed, story-led guided tours These new experiences will bring the jail’s dramatic past to life and create unforgettable visitor moments. We are seeking enthusiastic, confident and engaging individuals to join our Museum Assistant team. This is a great chance to: Develop skills in storytelling and visitor engagement Be part of an exciting new Live Borders project Take on flexible additional hours (August–November) What You’ll Do Lead immersive guided tours in costume Host and support Escape Room experiences Welcome and assist visitors Deliver excellent customer service throughout What We’re Looking For Strong communication and interpersonal skills Confidence engaging with the public Willingness to work in costume Positive, flexible and team-focused attitude (Full training provided, including tour guiding and Escape Room facilitation.) Key Dates Expressions of Interest: 4th May 2026 Appointments: 31st May 2026 Training: July (dates to be confirmed) Launch date: 1 August Shifts Available: August–end November (incl. weekends & some evenings) This is a fantastic opportunity to build new skills, gain unique experience, and contribute to an exciting new chapter for one of our most iconic attractions. To express your interest in the role, please fill out the supporting statement section and answer the application questions ( you do not need to submit a CV ) or to find out more, please get in touch with Shona Sinclair Ssinclair@liveborders1.org.uk Job Description/Role Profile Job Title: Casual Museum Assistant Location: Jedburgh Castle Jail & Museum Contract: Casual/ Fixed-term (August – November) Hours: Flexible shifts across 7 days (including evenings and weekends) Role Overview As part of the Museum Assistant team, you will play a key role in delivering new immersive visitor experiences, including costumed guided tours and an interactive Escape Room. You will engage visitors through storytelling and excellent customer service, ensuring every guest has a memorable and enjoyable experience. Key Responsibilities Deliver engaging, one-hour costumed guided tours Host and support visitors through the Escape Room experience Provide a warm and professional welcome to all visitors Assist with admissions, retail, and general visitor enquiries Process bookings and transactions efficiently Maintain high standards Promote the attraction and encourage visitor feedback Support retail operations including merchandising and stock control Work collaboratively across all areas of the attraction Assist with events, private hires, and evening activities as required Follow all health & safety procedures Person Specification Essential: Strong communication and interpersonal skills Confidence engaging and entertaining groups Enthusiasm, creativity, and a positive attitude Flexible and reliable with a proactive approach Professional presentation and strong work ethic High level of spoken English Desirable: Experience in tourism, heritage, or visitor attractions Experience or interest in drama, acting, or storytelling Coordinating groups of customers Interest in history Additional language skills Additional Requirements Work in costume Availability for evenings, weekends, and public holidays Commitment to training and personal development Training & Development Full training will be provided, including: Guided tour delivery and storytelling techniques Escape Room facilitation Customer service excellence Key Dates Expressions of Interest: April/May Appointments: June Training: July Launch: 1 August Please note: This job description outlines the main responsibilities of the role but is not exhaustive. Additional duties may be required as part of the role. Closing Date: Monday 4th May 2026