Overview
Customer Experience Team Member ATG Entertainment is at the forefront of the live entertainment industry. We’re looking for customer-focused staff who want to work in a fast-paced and interesting company. Every night we welcome thousands of people to enjoy live entertainment. You will be the charismatic and welcoming face of the company, offering the highest standards of customer service and care, helping to ensure customers leave with memorable experiences and a desire to return.
As part of our Customer Experience Team you’ll help achieve our goals by encouraging returns and selling products and packages on the night, ranging from traditional programmes and ice creams to exciting new cocktails in our luxury bars. This role is varied, fun and challenging, with responsibilities in a friendly, ambitious team at one of our unique venues with an ever-changing programme of events.
Responsibilities
* Provide high standards of customer service and care.
* Drive customer return rates and contribute to meeting financial targets by selling products and packages on the night.
* Assist with a range of tasks within a lively venue and support an ambitious team.
* Engage with customers to create memorable experiences aligned with the company values.
Requirements
You must be aged 18+ for this position. Experience in the entertainment sector is not essential; we encourage applications from a wide range of backgrounds, including those currently under-represented in the industry.
About Sunderland Empire
Affectionately referred to as the “West End of the North East,” Sunderland Empire has a 117-year history. Our Grade 2 listed theatre attracts over 300,000 visitors annually to productions including West End musicals, one-night concerts, comedy, ballet, and opera, with a capacity of 2000—the largest seated theatre between Edinburgh and Manchester. We foster talent through classes, recitals and community work as part of our DNA, delivering unforgettable performances with exceptional hospitality.
Benefits
* myStrength Mental Wellbeing App
* WeCare Support Services
* Theatre Tickets (Subject to Availability)
* ATG+ Card
* Staff Discounts
* Pension
* Access to ToothFairy - Dental access and guidance from home
Equal Opportunity and Accessibility
We are a Disability Confident Committed Employer and offer an interview or recruitment event to disabled candidates who wish to participate in the scheme and who demonstrate essential criteria in their application. If you’d like to discuss accessibility prior to applying, review our job description for contact details to request a confidential discussion. We are proud to be an equal opportunity employer and strive to provide a stage for everyone. For more information about us and our values, visit https://careers.atgentertainment.com
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