Role Descriptor – Sales Office Assistant
Are you customer-focussed? Do you relish a multi-faceted role that deals with frontline sales and customer relations? Do you enjoy working in a motivated and friendly team? If so, this could be the role for you
Rock Machinery is a small, well established, vibrant local company. Due to the retirement of the present post-holder, we are seeking a commercially focussed sales office assistant. The successful candidate will be experienced in dealing with customers on the telephone, taking orders and dealing with queries. They will have knowledge of digital sales packages, a solid working knowledge of excel, ability to build relationships with customers and undertake some general office administration.
In return, Rock Machinery offers a 35 hour week, friendly and supportive team-based environment, potential to grow and develop the role, and a competitive salary depending upon competencies and experience.
Sales Office Assistant. – detailed role descriptor.
* Receive and process orders made via telephone, email, eBay, and Amazon.
* Deal with customer queries relating to products and offer sales advice.
* Offer excellent customer service and go the extra mile to resolve customer queries.
* Issue sales invoices & quotes.
* Expedite orders through liaison with workshop.
* Book the delivery for orders via different transport companies, liaison with transport companies re: pick-up and delivery of orders, and customer queries regarding non-delivery and/ or damaged goods on delivery.
* Liaise with logistics coordinator regarding orders, priorities, and transport company collection.
* Deal with customer queries/ complaints (via telephone and/ or email) and resolve; where necessary involving workshop engineers to deal with customers directly or to offer technical advice.
* Maintain and update sales and customer records.
* Handle company information with discretion.
* Order office equipment etc. as necessary.
* Maintain a clean and tidy office environment.
Job Type: Full-time
Pay: From £12.60 per hour
Expected hours: 35 per week
Benefits:
* On-site parking
Work Location: In person