Closing Date: 11 June 2026
Salary: £28,537.00 Per Annum, Plus Desirable Benefits
About the Role
The Deputy Head of Housekeeping reports to the Head of Housekeeping and plays a key role in the day‑to‑day management and operational delivery of the department across all accommodation and public areas. You will lead and support Supervisors and Housekeeping teams to ensure consistently high standards of cleanliness, presentation and guest experience.
Key Responsibilities
* Coordinate daily housekeeping operations, plan team allocation and ensure accommodation is prepared efficiently for guest arrivals.
* Carry out regular quality inspections, monitor performance, and support the development of the housekeeping team.
* Support recruitment, training and performance management, while driving continuous improvement across the department.
* Manage staffing levels, update systems, and support new accommodation launches and seasonal projects.
Requirements
* At least three years’ experience in housekeeping, including two years in a supervisory or management role.
* Demonstrated experience leading and motivating teams of supervisors.
* Strong communication, team development, performance management and recruitment skills.
* Solid understanding of housekeeping operations, service delivery, health and safety practices and IT skills including Microsoft Office.
* A full, valid driving licence.
* Professional, calm, resilient with a positive, solutions‑focused approach and a strong eye for detail.
* Experience in a resort, multi‑site or high‑volume environment, knowledge of Opera or similar systems, hospitality qualification and project experience (new openings or refurbishments) are advantageous.
Contract Details
Full‑time, permanent position. 40 hours per week, five days out of seven. Coverage required Monday to Sunday, including bank holidays and school holidays. Reliable mode of transport recommended due to remote location. Right to work in the UK required.
Location
Port Lympne Hotel & Reserve is a world‑renowned wild animal park set within 600 acres of Kentish savannah, located in the remote countryside.
Benefits
* 28 days annual leave inclusive of bank holidays, rising with length of service (pro‑rated to start date and working hours).
* Comprehensive training and development opportunities, including workshops and e‑learning.
* Enhanced sickness, maternity and paternity policies.
* Unlimited free entry for you and a person of your choice into the two parks, plus friends and family tickets.
* Exceptional discounts on food, retail and accommodation at the parks.
* Numerous retail discounts and access to a 24‑hour counselling line through the Healthy Extras Scheme.
* Great working environment with plenty of social activities.
* Company pension scheme.
* Other length‑of‑service rewards and benefits.
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