Join Our Client's Team as an Office Manager!
Location: Orpington, Kent
Job Type: Full-time
Contract: 12-month fixed term maternity cover
Salary: £35, per year
Hours: Monday - Friday, 8:30am - 5:00pm
Are you a proactive and organised individual with a passion for leading teams? Do you thrive in a fast-paced environment where your multitasking skills can shine? If so, we have an exciting opportunity for you to join our client as an Office Manager!
In this key role, you will oversee the day-to-day operations of our vibrant office, ensuring that everything runs smoothly while maintaining a high standard of service for our customers and insurance partners. Your leadership will be vital in supporting the office team and optimising performance across various tasks.
Key Responsibilities:
Team Supervision & Performance
1. Lead the office team and ensure tasks are completed efficiently
2. Monitor workloads and performance to keep everything on track
3. Conduct monthly reviews and oversee training plans for new team members
4. Identify training needs and enhance training materials
5. Provide desk support during busy periods
Reporting & Data Management
6. Prepare and submit the Weekly Monday Report to management
7. Provide performance figures to the team weekly
8. Monitor and report on team KPIs
9. Produce monthly reports on hire car usage and insurance claims data
10. Maintain team statistics via Asana
Operational Oversight
11. Ensure effective management of the insurance team's scheduled work
12. Conduct monthly audits to maintain high standards
13. Authorise and log staff overtime and holidays while ensuring team cover
14. Assist with scheduling, including Saturday and Christmas rotas
Customer & Issue Resolution
15. Handle and resolve customer complaints, ensuring they are logged appropriately
16. Liaise with technicians and managers to address operational issues
17. Manage Trustpilot reviews, including handling feedback
Office Administration
18. Keep the office organised, including reception areas and meeting rooms
19. Manage hire car diary bookings and courier shipments (FedEx)
20. Maintain the internal phone directory and order office supplies
21. Liaise with cleaning staff to ensure a pleasant office environment
Skills & Experience:
22. Previous experience supervising or managing a team is desirable
23. Strong organisational and multitasking skills
24. Proficient in Microsoft Excel and general computer systems
25. Excellent communication and problem-solving abilities
26. Proactive and detail-focused approach to work
If you are ready to take on this exciting challenge and lead our team to success, we want to hear from you!
Why Join Us?
27. Be part of a supportive and dynamic team
28. Opportunity to grow and develop your skills
29. Competitive salary and benefits package
Apply Now! Send your CV and cover letter to or call on
We can't wait to meet you!
Join us in making a difference in the automotive repair industry! Your next adventure awaits!
Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.