Overview
Job Title: Emergency Response Officer
Location: Norfolk/Suffolk (regularly working from the Norwich or Ipswich office)
Salary: £27,000 to £28,811 per annum
Hours: 35 per week
Contract: Permanent
Additional Requirements: To be considered for this role, candidates must currently reside in the Norfolk/Suffolk area. If you are planning to relocate, please clearly state this in your supporting statement.
Role summary
As an Emergency Response Officer with the British Red Cross, you will regularly travel between sites across Norfolk and Suffolk. You will work closely with the Senior Emergency Response Officer (SERO) to coordinate vital services that support people before, during and after emergencies. Your day may start with organising the operational readiness of volunteers, auditing essential supplies, or liaising with local authorities and emergency services to build community resilience. You will lead and inspire volunteers, ensuring they meet competency and quality standards. The role is dynamic and can involve meetings or coordinating emergency call-outs at any hour. You will work with a dedicated team to bring hope and relief during vulnerable moments.
What will a day in the life involve?
* Overseeing the recruitment, induction, and training of new volunteers, and providing ongoing leadership and support to ensure high standards are met.
* Participating in key meetings with local resilience forums and emergency planning teams to advise and assist their initiatives.
* Engaging with local authorities, fire and rescue services, and community organisations to strengthen relationships and enhance community resilience.
* Conducting thorough audits of equipment, vehicles, and supplies to ensure everything is operationally ready for any emergency situation.
* Using data and identifying trends to improve new and existing services to expand the role and impact of the Red Cross.
* Regularly working evenings, and you will be part of a 24-hour on-call rota to support volunteers and manage emergencies at short notice.
What you will need to be successful
* Excellent communication skills at a variety of levels.
* Highly motivated, enthusiastic, and well-organised.
* Understanding of how to improve service quality for users and develop services in line with needs.
* Strong IT proficiency, particularly with Microsoft Office (email management, word processing, spreadsheets).
* Experience maintaining effective working relationships internally and externally.
* Ability and willingness to work unsociable hours, respond to emergencies with 24-hour on-call duties, and have regular access to a vehicle.
* Possess a full UK driving licence for at least 2 years.
* Commitment to working with volunteers, providing training and support to empower them in responding to local incidents while upholding British Red Cross values.
Application details
Interested? Closing date for applications is 23:59 on Sunday 14 September 2025. Interviews are expected on 24 and 25 September.
Benefits
* Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
* Pension scheme: Up to 6% contributory pension.
* Flexible working: We do our best to accommodate your preferred work style.
* Learning & Development: Wide range of career opportunities plus comprehensive learning.
* Discounts: Access to Blue Light Discount Card and employee benefits platform.
* Wellbeing Support: Access to mental health and wellbeing assistance.
* Team Working: Support our mission in a collaborative team.
* Cycle2Work: Lease a bicycle through the scheme.
* Season ticket loan: Interest-free loan for commuting expenses.
At the British Red Cross, we pride ourselves on our diverse workforce and inclusive environment for staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. This is supported by regular data reporting and the work of our networks: REEN, LGBT+ Network, DAWN, Gender Network, Carers Network and Young Staff Network.
Together, we are the world’s emergency responders.
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