Description About the job. Safety and customer service are at the heart of everything we do. In this role, you will directly impact the safe running of the Strategic Road Network (SRN) across Dartford, minimising any adverse effects on our customers. Reporting directly to the Dartford Service Delivery Manager, you will lead the Dartford Control Room (DCR), overseeing the team and ensuring the delivery of a high-performing, customer-focused service. You will be responsible for the day-to-day operational leadership of the DCR, ensuring the effective deployment of resources, managing real-time network performance, and supporting the safe and efficient flow of traffic. Our teams operate in a 24/7 environment with this role attracting a 25% shift allowance. The successful candidate must live within a one-hour commute of the Dartford Control Room. You will: Embed safety as the first imperative across all areas of your responsibility. Providing operational leadership of Dartford’s SRN, ensuring the DCR proactively manages the network to deliver a safe and positive experience for customers, including the coordination of restricted vehicle movements through the Traffic Management Cell to support the safe and efficient flow of traffic. Responsible for directing and coordinating the deployment of available resources across the region’s Strategic Road Network to maximise traffic flow and minimise the impact of planned and unplanned events on customers. Act as National Highways Operational Commander during critical incidents, making sure plans are in place and actions are taken to ensure effective and safe resolution of network operational issues, proactively informing and assuring senior management as required. Oversee the DCR’s coordinated communications (using systems when needed) with customers, partners, stakeholders and colleagues across a range of mediums to ensure that all parties are kept informed and receive accurate and timely information. About you. Experience of delivering incident and crisis management in a safety critical and customer focused operational environment. Strong communication, collaboration and stakeholder management skills. Knowledge of highway assets and how to define and manage safety and time critical defects. Knowledge of traffic and incident management practices, procedures and protocols. Experience of managing team workload and performance, with a proven record of driving best practice/continuous improvement. About us. Here at National Highways, we manage and improve England’s motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership. Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads. We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys. External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy. We are committed to creating a diverse environment and welcome applicants from all backgrounds