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Technical Support Engineer (NOC), Redhill
Client:
ISR Recruitment
Location:
Redhill, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
3
Posted:
28.04.2025
Expiry Date:
12.06.2025
Job Description:
* Technical Support Engineer (NOC)
* Candidates must be eligible for SC Clearance
* Salary: c£32,000 per year + £3.5K (Shift-Allowance)
The Opportunity:
Our client, a communications company, is seeking a Technical Support Engineer to join their Network Operations team. This shift-based role involves 12-hour shifts on a 4 on 4 off rota, so flexibility with shift work is required.
You will provide first-class customer service and technical support for network infrastructure and customer-facing equipment, including IT, networks, firewalls, satellite antenna systems, and web traffic filtering rules.
Your responsibilities include monitoring, operating, and maintaining systems within the Global Customer Support Centre, and proactively managing processes for the benefit of team members and customers.
Skills and Experience:
* Strong commercial awareness with the ability to work independently.
* Experience in technical support, assisting in training and mentoring team members, and supporting the Team Lead in managing support teams.
* Commitment to delivering 24/7 support across a global customer base.
* Willingness to learn new systems and services continuously.
* Ability to quickly learn and retain knowledge of products and services, and explain technical issues over the phone.
* Excellent customer service skills, both over the phone and in meetings.
* Technical engineering experience.
* Previous experience with the MOD is desirable.
* Operational or technical experience with Inmarsat and/or VSAT.
* Knowledge of customer equipment such as Starlink VSAT and Inmarsat is desirable.
* Practical IP networking experience (e.g., CCNA/JNCIA) is highly desirable.
For more information, please contact John Noonan at ISR on 07719 919 860 to learn about this exciting opportunity based in Redhill, Surrey, and the company's growth plans.
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