Non NHS Banding
Main area
Call Handling
Grade
Non NHS Banding
Contract
Permanent
Hours
Part time - 12 hours per week (Various hours - see attached rotas)
Job ref
Site
Sand Martin House
Town
Peterborough
Salary
£12.21 +Unsociable hours enhancements.
Salary period
Hourly
Closing
15/10/2025 23:59
Job overview
Are you looking for a role where you can make a difference?
Every day, every hour, HUC is here to ensure everyone receives the medical attention they need. Serving 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest, HUC provides exceptional NHS 111 and Out of Hours GP services 24/7, 365 days a year. We are looking for people with no previous healthcare experience to make a difference to the communities we serve.
You must be able to commit to training for 6 weeks, 4 weeks 9am-5pm Monday - Friday. 2 weeks a variety of daytime, evening and weekend shifts to be agreed in Training.
Our next training courses are:
Monday 10th November 2025
Main duties of the job
Your Role:
* First Contact: Manage urgent and non-urgent cases, providing essential medical advice.
* NHS Pathways Software: Assess patients' conditions and direct them to the appropriate healthcare professional or service.
* Advanced Training: Use your advanced listening and probing skills to ensure every patient receives clear advice and is signposted correctly. Please note that training is for 6 weeks, 9am-5pm regardless of contracted hours.
111 Call Handlers may be providing healthcare while working under the direction or supervision of regulated healthcare professionals. In order to do this, the call handler must receive direct instructions from the regulated healthcare professional about how to treat the patient whilst the healthcare is being provided. If this is in place, the call handler will be in regulated activity with children and adults and so an Enhanced DBS check in the child and adult workforce with both Barred Lists checks can be requested.
Working for our organisation
Why HUC?
* Thriving and Growing: Our continued growth means more opportunities for you
* Diverse Roles: As a 111 Call Handler, you'll be the first point of contact, making a real difference in patients' lives.
* Skill Development: No previous healthcare is needed for this role. Ambitious? We offer plenty of opportunities to develop your skills and explore new avenues within our organisation. For many this role is a stepping stone into a rewarding career in healthcare.
* Community Impact: Be a vital part of your community, providing essential care and support to those in need.
* A Team That Becomes a Family: Join a supportive team where colleagues become like family, working together to make a difference.
* Free Training: Our comprehensive 6 week, full time training course, will give you all the tools you need to start making a difference. Don't worry, we continue to support you and help develop your skill once you start taking calls
Detailed job description and main responsibilities
Person specification
Address
Essential criteria
* Lives within 60 minute commute
* Has Customer Service Experience
* Has the right to work in the UK
* Can commit to 6 weeks full time training (9am-5pm Monday- Friday)
Desirable criteria
* Previous Call Handling Experience
You must have the legal right to work in the UK at the time of application. We are not able to offer sponsorship for this role.
We reserve the right to close this vacancy early, should we receive sufficient applications.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Further details / informal visits contact
Name
Sarah-Jane Newbigging
Job title
Non-Clinical Recruitment Advisor
Email address