General Manager - Didsbury, Manchester Closing Date: 7 th December, 2025 Waterside Hotel & Leisure Club Wilmslow Road, Manchester, M20 5WZ Full Time Lead. Inspire. Deliver Excellence. Waterside Hotel & Leisure Club is seeking an exceptional General Manager to lead our hotel and leisure operations, drive commercial performance and deliver outstanding experiences for our guests and members. This is a pivotal senior leadership role for an experienced or upcoming, people-focused manager who can inspire teams, champion our values and ensure operational excellence across all areas of the business. The Role As General Manager, you will take full responsibility for the day-to-day operation and strategic leadership of the hotel and leisure club, ensuring the highest standards of service, safety and profitability. You will: Lead, motivate and develop high-performing teams Drive commercial success and continuous improvement Ensure exceptional customer experiences Maintain compliance with all health & safety and statutory requirements Act as an ambassador for Waterside’s values and brand Key Responsibilities Leadership & Culture Inspire and support teams to exceed performance expectations Champion a customer-first culture and service excellence Embed Waterside’s values: Clean, Friendly & Well-Maintained Operations & Safety Oversee daily business operations and facilities management Ensure full compliance with HSG179 and all health & safety legislation Maintain safe, secure and well-presented premises Customer Experience Drive outstanding guest satisfaction and Net Promoter Scores Proactively enhance customer journeys and service delivery Handle feedback professionally and prevent complaints wherever possible Financial & Commercial Performance Manage budgets, rotas and departmental costs Monitor forecasts and identify cost-saving opportunities Maintain strong financial awareness People & HR Management Recruit, train and develop your leadership and operational teams Conduct performance reviews, 1-2-1s and development planning Ensure fair, professional handling of employee relations issues Contract & Asset Management Manage third-party contractors and service agreements Oversee maintenance schedules and property improvement projects Ensure value for money and compliance from all suppliers What We’re Looking For We’re looking for a confident, proactive and inspirational leader with: Proven experience in hotel, leisure or hospitality management Strong commercial and operational expertise Excellent people management and communication skills Ability to lead under pressure and adapt to change Commitment to delivering exceptional customer service A proactive, solutions-focused mindset You will demonstrate: Integrity and professionalism Strategic thinking and decision-making capability High levels of organisation and self-management A passion for continuous improvement What We Offer A senior leadership role within a respected hotel and leisure club Opportunity to shape and drive business performance Supportive leadership environment Competitive salary and benefits package A chance to create “Raving Fans” of Waterside Hotel & Leisure Club Our Promise We strive to create not just satisfied customers, but Raving Fans. As General Manager, you will play a key role in bringing this vision to life every day.