Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during the night shift. This position involves managing front desk duties, performing financial reconciliations, and providing exceptional guest services. The ideal candidate will possess strong attention to detail and excellent communication skills, contributing to a welcoming atmosphere for all guests.
Responsibilities
* Conduct nightly audits of financial transactions and ensure accuracy in reporting.
* Manage front desk operations, including check-ins and check-outs.
* Provide outstanding guest services by addressing inquiries and resolving issues promptly.
* Maintain a clean and organised front desk area, along with hotel public space.
* Handle phone calls with professionalism and courtesy, ensuring a positive experience for callers.
* Assist with any administrative tasks as required during the night shift.
* Public area cleaning and ensure car park is clean and tidy.
* Setting up our small meeting rooms and ensure cleaned overnight.
* Floor walks to maintain safety and security throughout the night.
Qualifications
Previous hotel experience is helpful, but not essential.
Benefits
* Free parking
* Uniform
* Meals whilst on duty
* Two bonus breaks each year following the successful passing of a 6 month probation period.
You must be able to provide right to work in the UK.
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