Brook Street Recruitment is working with our client in Belfast who are seeking to recruit a Sea Freight Operative to join their sea freight team, focusing on both import and export operations.
Duties
* Act as the primary point of contact for clients, managing the shipment process from booking to final delivery.
* Coordinate and monitor the end-to-end shipping process, including liaising with overseas agents and handling import clearance.
* Ensure accurate and timely processing of inbound and outbound customs declarations through Northern Ireland (NI) and Republic of Ireland (ROI) customs systems.
* Troubleshoot and resolve operational challenges, maintaining high service standards throughout.
* Maintain effective communication with clients ensuring exceptional customer satisfaction.
Criteria
* Previous experience in a sea freight customer service role is preferred, but strong customer service experience in other freight modes (air/road) will also be considered.
* Solid understanding of inbound and outbound customs processes.
* A customer-focused mindset with a dedication to providing exceptional service.
* Strong attention to detail and a process-driven approach.
* Excellent problem-solving skills and the ability to handle operational issues efficiently.
Why this job
* Be part of a leading organisation with a strong reputation in the Irish logistics market.
* Work in a supportive and collaborative team environment.
* Opportunity to develop your career within a fast-growing company.
* Opportunity to work with leading organisations within the industry.
Please send CV to Colleen Farquharson via the apply link
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
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