Key Responsibilities:
* Ensure products fully match our customer and market requirements by working closely with key internal and external stakeholders.
* Ensure all build and test procedures capture keys aspects of a products functions.
* Author build, test and production procedures.
* Manage and oversee product ROV O&M Manuals including updates and new products.
* Work with the Support team to conduct online product demonstrations and create meaningful online content suitable for social media.
* Provide technical insight into Sales and Marketing literature.
* Generate internal NCRs and champion the progress of remedial actions as required to address issues arising from customer reported issues.
* Log and review all customer support enquiries using the database.
* Take lead and clearly document corrective action activities and exercises.
* Manage and oversee end-product cycle testing ensuring all products meet or where possible exceed market requirements.
* Manage, update and create product Systems O&M Manuals
* Manage, update and create internal production and integration procedures.
* Working with the support team create online content including webinars and product demonstrations.
* Oversee first article testing.
* Assist the R&D department as required.
* Complete technical bulletins as required.
* Ensure our products fulfill our customers’ requirements from a technical and commercial standpoint.
* Any other duties, as required by the Company.
* Interpret internal specifications and documentation and transpose them into a customer-based interface represented through manuals and product demonstrations. Oversee and take lead on new product development.
* Provide end users with clear documentation, take lead on new product demonstrations. Provide occasional technical support.
Beneficial Skills / Qualifications:
* HND preferably in an Electrical/Electronic Engineering discipline (or equivalent)
* Excellent working knowledge of Microsoft Word or equivalent authoring programme
* Able to read and understand electrical and hydraulic schematic diagrams
* Ability to write and present Technical Reports and Product Bulletins
* Ability to consider and grasp all Engineering disciplines during decision making process
* Have an in-depth working knowledge of Microsoft Office
* Ability to always consider the safety aspects of written instructions
* Sound hands-on technical background backed up with good tool skills
* Passionate and self-motivating team player
* High attention to detail and design
* Creative and forward thinking
* Able to work to self-made deadlines and goals
* Ability to lead a team and be a team member
* Attentive to QHS&E Policies and Regulations
* Excellent organisational skills – role will have some degree of autonomy
* Excellent Presentation and public speaking skills
* Willing to take lead and make firm decisions based on sound end-user understanding
* Background in a similar manufacturing environment
* Background in producing technical documentation and supporting information
* Previous experience in a hands-on tools-based role
* Customer-facing technical role
* Safety conscious
* Attentive to ISO 9001 QA systems
Additional Details:
* 37 hours per week (Mon-Thurs 8.30am to 4.30pm and Friday 8.30am to 4pm with a 30 minute unpaid lunch break)
* 25 days holidays and 8 bank holidays
* 5% pension
* Private healthcare
* 2 x base salary life insurance
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