Command Centre Lead (Technical Operations Lead / Service Operations Lead)
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Preston (onsite 5 days/week)
?? £100,000 + 10% bonus
We're looking for a Senior Command Centre Lead (also aligned to roles such as Technical Operations Lead, Service Operations Lead, or Senior Incident Lead) to take ownership of a critical live environment.
This is a high-impact position where you'll act as the technical authority during major incidents, ensuring service stability, rapid resolution, and strong operational control across a complex, multi-supplier landscape.
What you'll do
* Lead the Command Centre (similar to a NOC/SOC or Service Operations function) and oversee day-to-day operations
* Take command of Major Incidents (Sev 1/2) and critical business events
* Coordinate multiple suppliers in a SIAM / multi-vendor environment
* Maintain real-time visibility across infrastructure, applications, networks & security
* Drive incident resolution, root cause analysis, and continuous improvement
* Act as the central escalation point and provide clear updates to senior stakeholders
What you'll bring
* Experience in roles such as Command Centre Lead, Technical Operations Manager, Service Operations Lead, or Major Incident Lead
* Strong background in NOC, SOC, or large-scale 24/7 operations environments
* Broad technical understanding across multiple IT towers
* Proven ability to lead under pressure in live environments
* Experience coordinating across multiple service providers
* Strong stakeholder management and communication skills
* Familiarity with ServiceNow and enterprise monitoring tools
Requirements
* Sole UK national
* SC cleared or eligible
A great opportunity for a calm, credible and decisive operations leader who can run a live environment, align suppliers, and confidently represent the business onsite. xsngvjr
RSG Plc is acting as an Employment Agency in relation to this vacancy.