Kick ICT Group Kick ICT Group is one of the fastest growing providers of IT Services in the UK, with a talented and highly skilled team that provide outstanding service and value to our customers.
We pride ourselves on our commitment to providing outstanding IT solutions, services and support. Kick ICT are proud to be one of the few Microsoft Partners in the UK to hold all six of Microsoft's industry recognised Solutions Partner designations. While these designations are technical in nature, they also speak to something bigger: our ongoing investment in the knowledge, tools, and people needed to deliver outstanding service and support.
At Kick, our culture is built on a foundation of collaboration, innovation, and respect. Our commitment to continuous learning and development ensures that our team stays at the forefront of technological advancements.
We believe in maintaining a healthy work-life balance, encouraging creativity, and celebrating our successes together. We’re building a culture where everyone feels heard, valued, and empowered to thrive — no matter their background, identity, or experience.
This is a hybrid position and you will be in the office 3x per week.
Up to £35K Depending on skills and experience
Permanent I Full-time (35 hours per week)
As a 2nd line Technical Helpdesk Consultant, you’ll play an important role in the continued success of our business. You will be expected to respond to and work through the support cases logged into the technical 2nd line support queue in priority order and work with the customer to resolve their issues.
5 years’ experience in server and infrastructure support working in a similar role in an MSP. Desktop support experience is preferable.
~ In-depth, hands on “problem solving” expertise in Microsoft operating systems and firewall technologies.
~ A good understanding of structured cabling or Wi-Fi connectivity e.g. routers, switches, Wireless Access Points (WAP).
Microsoft Windows Server and Desktop Operating Systems
Microsoft Office and Office 365 / Azure / Sharepoint
Server Backup Configuration and Management
DNS (Local)
Microsoft Windows Server, working knowledge up to 2019 server
Microsoft Exchange - On premise and 365 exchange online
Microsoft Active Directory, configuration
Server Technologies: Performance, stability and security analysis, troubleshooting
30 days holiday, rising by 1 day per year after 2 years service (prorated for part-time employees)
~ An additional days annual leave for your birthday, which can be taken within your birthday month
~ Private healthcare with access to 24/7 Digital GP and gym discounts
~ Salary sacrifice pension scheme
~ Life insurance up to 2x your salary in the event that the worst should happen
~ Enhanced maternity, paternity and adoption leave
~ Access to discount of up to 47% on childcare costs throughout our partnership with Yellownest
~ Cycle to work scheme
~ Access to our BHN Benefits portal which provides access to - Home & Tech scheme to purchase items from Currys and/or Ikea, Retails discounts from over 100 high street stores and bYond cashback card
~ Social events throughout the year
~ Discounted access to LivingWell Health Club (Bellshill)
~ Access to wellbeing support through our external partners, including support with your financial wellbeing
~ Opportunity to take part in company sponsored volunteering days throughout the year to give back to the local community