Overview
We are seeking a compassionate and highly organised Appointments Administrator to join the team at Beacon Counselling based in Stockport SK1 3DL.
Hours: 20 per week
Salary: £12.60 per hour
This is an onsite position with a regular working pattern between the hours of 8:30am and 9:15pm, Monday to Thursday and between 8:30am and 6:00pm on Fridays.
At Beacon we know that good mental health can be life changing. We are dedicated to improving the mental health and emotional resilience of our community. We believe everyone deserves an equal chance at good emotional wellbeing, and that belief is at the heart of everything we ’re part of Making Space, a national charity providing health and social care support.
Please click for more information about Beacon.
Responsibilities
In this role you will be responsible for managing schedules, co-ordinating appointments and ensuring our appointment services runs smoothly.
Key responsibilities include:
1. Provide confidential and sensitive appointments for clients
2. Respond to enquires from members of the public
3. Arrange consultations, manage cancellations and maintain accurate appointment records
4. Provide a friendly reception for clients and visitors
5. Take and record payments and donations
6. Cash up daily
7. Support with general admin tasks and recruitment of counsellors and volunteers
If you thrive in a fast-paced work environment and enjoy utilising your organisational and communication skills this role may be a perfect fit for you.
For further details and to view the full job description and for the person specification.
Qualifications
Previous experience of working within a busy office environment is essential for this role. You will have strong organisational and time management skills and excellent communication both verbally and in written form. You must have good IT Skills and knowledge of Office 356, share point and the use of a CRM database (or equivalent)
We are looking for individuals who have an eye for detail and the ability to work methodically when under pressure and in accordance with deadlines.
Benefits
We are constantly reviewing our benefits packages to ensure our employees are receiving the very best company perks and we are always seeking out further additions.
Our current benefits include:
8. Stream – Access up to 30% of your wages as you earn
9. Electric Car Scheme (subject to salary sacrifice & National Minimum Wage regulations)
10. Lifestyle benefits through Bravo Benefits and Health service discounts
11. Up to 28 days holidays per year including bank holidays (pro rata for part time)
12. We pay double time for Xmas day, Boxing Day and New Year’s Day
13. Our employees can buy and sell up to 2 weeks holiday – statutory limits apply
14. Access to our library of learning through our e-portal
15. Want to upskill? We will invest in you and provide you with qualifications in level 2-6 in Health and Social Care, Management, Admin plus other continuous professional development should you wish to further your career within Social Care.
16. We invest heavily in your career progression; did you know at least half of our senior posts are filled internally through promotion.
17. Travel schemes including cycle to work, car maintenance and 45p per mile travel expenses.
18. We run a colleague engagement hub with monthly and annual colleague awards
19. Pension Scheme 3% employer contribution as a minimum
20. Paid Sick leave
Successful applicants will be subject to employment checks, including DBS and references checks and provided with safeguarding training. Making Space is an equal opportunities employer. We can only accept applications from those who are legally entitled to live and work within the United Kingdom.