Customer Support Assistant
Full‑time position based at the Exeter Laboratory in Countess Wear. Salary: £26,914 per annum + benefits.
Responsibilities
* Liaise with laboratory customers (internal and external) to provide effective customer support.
* Support the administration of procurement activities for the laboratory using ELLIPSE.
* Receipt and registration of samples received for regulatory and commercial purposes using LIMS Sample Manager.
* Run reports to monitor samples received and act to resolve any deficiencies to ensure samples are analysed according to customer expectations.
* Liaise with subcontractors, providing results and entry of returning sample data.
* Display high standards of performance and quality control in keeping with regulatory standards and policies.
* Assist with occasional local off‑site collection or delivery of samples.
* Other office‑based general administration and occasional other duties which may include out of hours or weekend working.
Qualifications
* 5 GCSEs grade A‑C including English and Maths, or Science (or equivalent qualifications).
* Previous experience within an office administration role and customer facing role.
* The ability to work independently and as part of a team.
* Knowledge and experience using Microsoft Office packages and SharePoint.
* A flexible, proactive approach to work and changing work environment.
Benefits
* Generous annual leave with the ability to buy/sell to increase your flexibility.
* Access to thousands of discounts and everyday savings through Pennon Perks.
* Cycle to Work Scheme – supporting sustainable travel at a discounted rate.
* Comprehensive family leave package.
* Company bonus scheme – celebrate in our shared success.
* Competitive pension scheme – helping to build your financial future.
* Employee Assistance Programme with 24/7 support.
Closing Date: If we receive a high volume of applications, this vacancy may close early. We encourage you to apply as soon as possible.
Mandatory DBS check as part of onboarding process.
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