Job Description
Role Overview:
We are working with a leading pensions organisation that is seeking a Pensions Administrator to join their team on a permanent basis. This role plays a key part in delivering high-quality Defined Benefit and Hybrid pension scheme administration services, ensuring excellent customer outcomes in line with business goals, service level agreements, and company values.
The position focuses on managing a broad range of pensions administration tasks including benefit calculations, member enquiries, and ad hoc project work, while also supporting data accuracy, team development, and continuous process improvement. The role is based in Leeds and offers the opportunity to join a busy and collaborative administration function working across a wide range of pension schemes.
Key Responsibilities:
• Deliver high-quality Defined Benefit and Hybrid pension scheme administration services in line with agreed service levels.
• Ensure customer satisfaction remains a priority at all times through accurate and efficient service delivery.
• Take ownership of all aspects of the Pensions Administrator role, including Defined Benefit calculations, member enquiries, and ad hoc project work.
• Support and mentor team members while continuing to develop personal technical knowledge.
• Maintain the accuracy of member and employer data at all times.
• Take responsibility for the quality and quantity of personal work output, as well as checking the work of colleagues where required.
• Complete delegated tasks with ownership and a strong sense of urgency.
• Build effective working relationships with relevant internal teams as business needs require.
• Identify opportunities for improvement, contribute actively in team meetings, refine processes, and suggest changes where appropriate.
• Comply with data protection requirements when handling personal data.
• Carry out all duties in line with information security policies and act as an ambassador for the organisation at all times.
Experience Required:
• Experience within Defined Benefit pensions administration.
• GCSEs or equivalent, including Maths and English at grade C / 4 or above.
• Experience completing pension benefit calculations.
• Studying towards, or completion of, CPC, DPA, or CPA qualifications.
• Experience using Microsoft Word and Excel.
• Demonstrable enthusiasm for the role and the ability to work using own initiative.
• Ability to work under pressure and adapt positively to change in the workplace.
• Good communication skills with the ability to prioritise workload effectively.