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Customer Service Representative, chester
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Client:
Planet Pharma
Location:
chester, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
1
Posted:
25.05.2025
Expiry Date:
09.07.2025
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Job Description:
We are seeking a fluent Dutch-speaking Customer Service Associate with expertise in SAP and order management to join our team. You will play a crucial role in ensuring seamless order processing and outstanding customer support, helping our clients receive the best service experience.
Key Responsibilities:
* Communicate effectively with Dutch-speaking customers, providing timely and professional support.
* Process customer orders using SAP, ensuring accuracy and efficiency.
* Manage order fulfillment, invoicing, and shipment coordination.
* Address inquiries, resolve issues, and provide solutions related to orders, deliveries, and product availability.
* Collaborate with internal departments such as sales, logistics, and finance to facilitate smooth order management.
* Maintain accurate records of customer interactions and transactions.
* Identify opportunities for process improvements to enhance customer satisfaction and operational efficiency.
Required Skills & Experience:
* Fluent in Dutch (spoken and written); proficiency in English is preferred.
* Experience with SAP (order management, invoicing, and logistics modules).
* Previous experience in customer service and order management.
* Strong attention to detail and excellent organizational skills.
* Ability to multitask and thrive in a fast-paced environment.
* Exceptional communication and problem-solving skills.
* Familiarity with CRM systems and Microsoft Office is a plus.
What We Offer:
* A dynamic and supportive work environment.
* Competitive salary and benefits package.
* Opportunities for professional growth and development.
* Hybrid or flexible working options (if applicable).
If you are a proactive problem-solver with a passion for customer service and strong SAP expertise, we would love to hear from you! Apply now to be part of our team.
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