Cheltenham Borough Council is looking for a Responsive Repairs Supervisor to join our team. Job Type: Full Time, Permanent We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance. Responsive Repairs Supervisor - The Role: Responsive Repairs Supervisor will work flexibly across both Responsive Repairs, Estates Maintenance and Voids, providing supervision and operational support wherever service demand requires. You will be responsible for the line management and performance management of assigned members of the Responsive Repairs Team, ensuring the team also deliver high levels of customer satisfaction through the delivery of a first-class Responsive Repairs service. Responsive Repairs Supervisor - Responsibilities: - Lead and manage a team of trades operatives, overseeing performance, training, recruitment, and wellbeing - Allocate and supervise repair and maintenance work, ensuring efficiency, Value for Money, and achievement of KPIs - Conduct inspections, diagnose repairs, raise work orders, and provide technical guidance to operatives and contractors - Manage projects (e.g. fire, flood, asbestos) and coordinate with contractors, insurance representatives, and internal teams - Monitor contractor performance, service standards, and health & safety compliance - Support operational performance through reporting, budget oversight, and collaboration with internal teams to maintain high customer service standards Responsive Repairs Supervisor - You: - Practical experience in building construction, repairs, and diagnosing building defects - Experience managing operatives and contractors - Strong IT skills, including Microsoft Office, housing management systems, and mobile devices - Good understanding of building issues such as condensation and rising damp - Ability to accurately record and report technical information in line with GDPR and policies - Track record of meeting performance targets and service standards, with awareness of equality and diversity principles Responsive Repairs Supervisor - Benefits: - An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS) - A generous holiday entitlement of 26 days (pro rata) rising to 31 days (pro rata) after five years (excluding Bank Holidays) - A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours - Two days (pro rata) paid time off for volunteering - Access to free counselling services - Upon successful completion of your probation period, you will then have access to our Healthcare Cashback Plan - A cycle to work scheme - Low-cost town centre parking - Sunday 29 March 2026 To submit your application for this exciting Responsive Repairs Supervisor opportunity, please click on Apply now!