Overview
Our client is a distribution company based in Dungannon with new modern offices. They are currently hiring a Customer Service Representative to assist with the development of their growing business and to ensure delivery of a professional level of service.
The candidate will ideally have a history of customer service experience, administration, Microsoft Outlook, and Excel skills.
Responsibilities
* Deal directly with customers either by telephone, electronically or face to face
* Use of CRM to manage customer queries and resolutions
* Help customers use our online ordering portal and process orders
* Ownership of queries and projects with timely responses provided
* Account administration including pick note creation, reports, stock/order adjustments, order entry, and processing exchanges
* Internal and external reporting
* Oversight of operations to ensure excellent customer service
* Work with other departments to provide support and meet deadlines
Requirements
* Customer Service Representative experience or similar
* Demonstration of taking initiative and ownership
* Ability to multi-task, prioritise, and manage time effectively
* Strong attention to detail with problem solving skills
* Able to work strongly in a team, or independently
* Strong working knowledge of Microsoft Office Word and Excel
* Preference to be degree educated but not a requirement.
Skills
* Excellent customer service
* CRM
* Key Account Management
Benefits
* Company pension
* Paid holidays
* Free car parking
* Career progression
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