Account Manager
Location: Kettering, Northamptonshire
Salary: £31,000 - £35,000 + Benefits
Hours: Full-time, Monday to Friday (9:00am - 5:15pm)
Work Location: Hybrid (Office & Home-based)
Full-time / Permanent
Remarkable Jobs are recruiting on behalf of a leading organisation within the parking and facilities services sector.
We are seeking an Account Manager to join their team in Kettering. This is a hands‑on role, involving multi‑varied tasks, and requires someone methodical with excellent communication skills, strong organisation, and a customer‑focused approach.
Account Manager Role
As an Account Manager, you will play a key role in supporting the Customer Success function, ensuring a smooth, efficient, and professional service to clients. You will manage client relationships, handle day‑to‑day queries, and support administrative processes to maintain high service standards and long‑term client satisfaction.
Account Manager Key Responsibilities
* Act as the main point of contact for a portfolio of clients, managing day‑to‑day queries
* Ensure all client enquiries are handled accurately and within agreed SLAs
* Maintain and update client records and documentation across CRM systems
* Support administrative processes including surveys, site reviews, and client meetings
* Gather and analyse data relating to client accounts to support service delivery
* Support after‑sales activity to strengthen client relationships and retention
* Provide updates on account status and ongoing activities to senior management
* Collaborate with internal teams to ensure client requirements are met
* Provide cover for colleagues when required to ensure continuity of service
What They Are Looking For
Essential
* Experience in Account Management, Customer Service, or administrative support
* Strong communication skills with the ability to build client relationships
* High attention to detail and accuracy
* Excellent organisational skills with the ability to manage multiple priorities
* Proficient in Microsoft Office and confident learning new systems
* Full UK driving licence
Desirable
* Experience managing multiple client accounts
* Experience working with CRM systems
Account Manager Key Attributes
* Professional and reliable with a strong work ethic
* Customer-focused with a proactive approach
* Ability to work both independently and as part of a team
* Adaptable and able to work in a fast-paced environment
If you're ready to take on a varied and rewarding role as an Account Manager, we'd love to hear from you.
Apply now!
#J-18808-Ljbffr