Take charge of a fast-moving, high-impact service and lead by example.
Working Style
You’ll be based in the Borough for a minimum of 2 days a week, playing a key role in serving the local community. Whether you’re working on the frontline or behind the scenes, you’ll be part of a dedicated team making a real difference to residents’ lives.
What you’ll be doing
In this role, you’ll lead the Tri‑Borough Emergency Duty Service – our out‑of‑hours social care provision for adults. Every shift brings something new, and you’ll be right at the centre of it all: supporting the team, managing risks, and ensuring decisions are rooted in care, competence and compliance with the law.
You’ll manage a skilled team of AMHPs/Social Workers and Triage officers who handle complex, urgent cases. That includes leading regular handovers, overseeing safeguarding referrals, managing rotas and stepping in on the central AMHP rota once a month. You’ll also represent the service in key multi‑agency forums, building strong relationships with the police, NHS and other partners.
Alongside the day‑to‑day, you’ll lead on service improvement, work collaboratively with partners and stakeholders to ensure effective delivery across the Boroughs and support the Service Manager on project work – including a major service review. You’ll take responsibility for performance monitoring, audits and budget management, keeping high standards across the board.
For further details, please review the Job Description and Person Specification
What you’ll bring
You’ll be a qualified, registered social worker with substantial experience as an Approved Mental Health Professional (AMHP) – and ideally a Best Interest Assessor (BIA) too. You’ll bring experience managing teams in local authority settings and a strong understanding of what it takes to deliver safe and effective out‑of‑hours care.
You’ll need to be flexible and calm under pressure, with the ability to lead teams through uncertainty and adapt to complex situations quickly. You’ll also bring excellent communication and diplomacy skills, along with confidence using auditing systems and tools like Excel or business analytics software to monitor performance.
Most importantly, you’ll bring the values and resilience needed to lead in this unique and high‑impact area of adult social care.
Why join us
At RBKC, we’re all in – investing in our people, our communities and our future.
This is a rewarding and rare opportunity to join a highly experienced and stable team that is committed to getting things right for residents. You’ll work in a collaborative and supportive environment where your growth is encouraged and your contribution valued. You’ll be supported by an experienced Service Manager and a strong admin team, with access to a wide range of training and development opportunities to shape your leadership journey.
About us
Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.
As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.
This role reflects the heart of our ‘we’re all in’ mindset. You’ll lead a team that gets stuck in when the rest of the world winds down – helping people through crises, finding solutions and making sure no one falls through the gaps. Your leadership will help us deliver a service that’s trusted, responsive and rooted in care.
Interview Details
Interviews will be held in person on the week commencing 13th October 2025.
This role requires an Enhanced DBS with Adults barred list.
Ready to join us?
We’re all in – are you? If you share our values and have the skills to contribute, we’d love to hear from you.
Please apply online explaining how you meet the requirements set out in the person specification and job description.
We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.
We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.
We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the advertised salary range.
Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises.
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