We are looking for a highly motivated Medical Receptionist to join our team at Engleton House Surgery / Coventry University Medical Centre.
PLEASE NOTE: If shortlisted you will be contacted to arrange a telephone interview week commencing Monday 21st July 2025. Interviews will be scheduled between 9.00am and 5.00pm.
Previous applicants need not apply.
We are unable to accept applications from Coventry University Students due to a conflict of interest.
We have a part time fixed term post for 22hrs per week. The shift patterns are AM:7.45am-1.15pm and PM:1.00pm-6.30pm.
* Working pattern required: Mon: 13.00-18.30, Wed: 7.45-13.15, Thu: 13.00-18.30, Fri: 13.00-18.30.
Experience within a GP setting preferable but not essential.
Main duties of the job
You will be expected to work at both of our two surgeries, mainly at Engleton House surgery and on a rota basis at Coventry University Medical Centre. Flexibility is required to cover sickness and staff holidays. ROLE OBJECTIVES - To conduct yourself in a friendly and courteous manner and establish and maintain good relationships with patients and others who may come into contact with the practice.
About us
We are a large well established GP surgery based in the Radford area of Coventry. We also have a branch surgery in the City Centre within Coventry University. We are a supportive caring team that pride ourselves on providing compassionate, patient centred care in a supportive working environment.
Job responsibilities
ACCOUNTABLE TO: Reception and Administration Manager.
LOCATION: You will be expected to work at both of our two surgeries, mainly at Engleton House surgery and on a rota basis at Coventry University Medical Centre.
Flexibility is required to cover sickness and staff holidays
ROLE OBJECTIVES: To conduct yourself in a friendly and courteous manner and establish and maintain good relationships with patients and others who may come into contact with the practice.
To ensure that patient confidentiality is maintained at all times.
To provide administrative support to colleagues, Practice Manager, Operations Manager, Medical and Nursing staff.
To develop and maintain the skills necessary to fulfil the requirements of the role of Receptionist.
To support and facilitate other staff members in their professional development.
You must not give clinical or medical advice to patients although it is acceptable to pass on information and advice as directed by either Doctors or Nurses at the practice.
SPECIFIC TASKS
Reception: On a rota basis, unlock the surgery in the morning and ensure consulting rooms are tidy for morning surgery. Lock up after surgery has finished if on late shift and carry out routine checks required to maintain the security of the building.
Deal with queries and requests from patients and other visitors as required, taking advice from medical staff where necessary.
Tidy the waiting room and reception area after each surgery session.
Ensure that an adequate supply of stationery is available in the consulting rooms and reception area.
Take blood pressure reading from patients and enter results in electronic patient records.
Administration
Accept and accurately record requests for home visits and allocate these to the Doctors in line with practice policy.
Accept and process requests for repeat prescriptions in line with practice policy.
Book ambulances for patients attending hospital as required.
Take accurate messages for Doctors, Practice Nurses, District Nurses/Midwives, Health Visitors and Practice Manager.
Liaise with hospitals and other outside agencies.
Open mail and ensure this is date stamped and delivered to the recipients promptly.
Processing of Subject Access Requests in line with practice policy.
Computerised Appointments
To carry out tasks associated with the management of the appointments system, and patient records.
Book, cancel and reschedule appointments for patients with Doctors and Nurses.
Scan patient related documents onto computerised system and code in line with practice policy.
Management of Patient Records
To carry out administrative tasks associated with prescriptions, hospital and laboratory results, medical reports and patient records in accordance with practice policy.
Maintain accurate records of all new registrations, returned notes, deceased patients and changes to patient details.
Daily check on links for path lab reports
ANY OTHER DUTIES
Any other duties appropriate to the grade requested by the Practice Manager, Operations Manager, Reception and Administration Manager and Medical staff.
Work additional hours to provide cover during holidays/staff absence and when surgeries run over.
This job description is not an exhaustive list of duties and will change as the requirements of the practice develop. Any changes will be made in consultation with the post holder.
REQUIREMENTS
Administrative experience and basic IT skills.
Ability to work effectively on own initiative and under pressure.
Excellent telephone manner.
Helpful approach.
Flexibility.
Ability and willingness to develop skills in line with the changing requirements of the post.
Person Specification
Experience
* Experience of working within the NHS.
* Experience working within a customer facing role.
* Experience of high volume call handling in a busy environment.
* Experience of working in a GP practice.
* Knowledge of IT Systems used in a GP Setting.
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