The successful candidate will start in February 2026. This patient‑facing role requires the ability to work well under pressure and manage time and workload effectively in a busy children’s clinic that can sometimes be noisy. The role is guided but requires unsupervised work, initiative and rapid, efficient response, especially when encountering anxious children, families and carers. As a focused individual you must be organised, prioritise effectively, communicate excellently and be a creative thinker and multi‑tasker who can solve problems and meet tight deadlines while supporting a friendly team.
* Action appointments from worklist.
* Action appointment requests on CPD from clinicians and consultants.
* Change, cancel or amend appointments as required while following booking rules.
* Ensure clinics are appropriately utilised.
* Expedite referrals.
* Maintain clinic room bookings.
* Manage electronic worklists.
* Add, end and re‑open referrals on CPD using ERS.
* Escalate issues to appropriate manager or clinician.
* Meet and greet parents/children, asking relevant screening questions.
* Receive enquiries via telephone, email, text or face‑to‑face from internal and external parties.
* Respond sensitively to parents who may be worried, anxious or distressed.
To find out more about what it is like to work for our Trust please visit the following link: https://yorkhospitals.pagetiger.com/hdjgxd
Our benefits provide a range of support for our staff:
* Access to the NHS Pension Scheme – generous retirement benefits and dependants’ pension.
* 27 days holiday rising to 33 days (depending on NHS Trust service).
* Variety of paid and unpaid leave covering emergency and planned leave.
* Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme.
* NHS Car Lease scheme and Cycle to Work scheme.
* Extensive learning and development opportunities.
* Discounts on restaurants, getaways, shopping, motoring, cinema and finance from various providers.
For further information on the fantastic range of benefits we offer, please visit the Trust's dedicated Staff Benefits pages.
Please contact: Name – Charlotte Brown, Job title – Outpatient Administration Manager, Email address – charlotte.brown72@nhs.net, Telephone number – 01723 385365.
Seniority level
* Entry level
Employment type
* Full‑time
Job function
* Health Care Provider
Industries
* Hospitals and Health Care
Referrals increase your chances of interviewing at York and Scarborough Teaching Hospitals NHS Foundation Trust by 2x.
We would welcome any telephone/email enquiries prior to application.
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