Sky Business is the business‑to‑business division of Sky. We connect businesses and customers with our next‑generation network and unrivalled sports and entertainment offerings.
What you’ll do
Own the product vision and roadmap for Marketing Cloud Engagement, prioritising optimisations, new capabilities, integrations, and emerging features/tools to deliver measurable business impact and enhanced customer experience.
Lead automation initiatives end‑to‑end, from gathering requirements with Sales and Marketing to hands‑on process design and implementation within Marketing Cloud Engagement.
Act as the subject‑matter expert on marketing automation best practices, defining funnel stages, lead management and handoff with Sales Ops, nurture strategies, segmentation, scoring, reporting frameworks, and the Sales Cloud–Marketing Cloud data model.
Manage and govern platform delivery and operations, including day‑to‑day oversight of third‑party automation agencies, clear briefing and prioritisation, quality assurance, platform governance, change management, access and permission control, data hygiene, compliance, and audit readiness.
Establish scalable operating models and governance frameworks, documenting campaign execution processes, approval workflows, platform usage standards, and monitoring adoption and performance to identify optimisation opportunities.
Drive continuous improvement and stakeholder alignment, setting KPIs, analysing performance to demonstrate value, embedding a test‑and‑learn culture, gathering feedback, communicating roadmap progress, and acting as a trusted advisor on automation strategy and governance.
What you’ll bring
* Proven experience with Salesforce Marketing Cloud Engagement and marketing automation strategy. Salesforce Marketing Cloud Engagement certified, demonstrating validated expertise in enterprise‑grade marketing automation platforms.
* Strong understanding of product management principles, including road mapping, prioritisation, and stakeholder engagement.
* Hands‑on experience building and configuring solutions in Marketing Cloud.
* Expertise in funnel strategy, lead management, nurture design, and campaign reporting.
* Familiarity with data governance, GDPR, PECR, and privacy‑by‑design principles.
* Excellent project management skills and ability to manage third‑party agencies effectively.
* Strong analytical and problem‑solving skills with a strategic mindset.
* Ability to communicate complex concepts clearly to technical and non‑technical stakeholders.
Benefits
* Sky Q home entertainment service.
* Sky Glass TV at an exclusive rate.
* Generous pension package.
* Private healthcare.
* Discounted mobile and broadband.
* Wide range of Sky VIP rewards and experiences.
Working arrangements
We have adopted a hybrid working approach, offering flexibility on where and how you work. You will be based at our Osterley Campus but will have the option to work from home.
Location – Osterley Campus
Our Osterley Campus is a 10‑minute walk from Syon Lane train station. Shuttle buses run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. The campus offers subsidised restaurants, cafés, a Waitrose, a gym, a cinema, a car wash and a beauty salon.
Inclusion
We are a Disability Confident Accredited Employer and welcome and encourage applications from all candidates. We will make reasonable adjustments to support you where appropriate.
Additional information
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. Depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
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