We are seeking aResident Liaison Officerto join our team on a permanent basis and provide a Resident Liaison service across theCapital Investment Directoratehere atSouthern Housing!
Here at Southern Housing, our vision is to create communities where everyone has a safe home in a place where theyre proud to live. Were big and were local. Residents are at the heart of our services, and we use our size to influence positive change in the areas where we operate.
Within this role youll co-ordinate resident engagement activities in a holistic way with wider teams, areas of works within the capital investment team.You will plan and organise residents support around agreed work packages and you will meet with residents from time-to-time to ensure they receive good quality, good value services and the team are achieving satisfactory resident outcomes.
As a Resident Liaison Officer, you will also be the central contact point for our residents and deal with complaints and analyse customer satisfaction and feedback.
You will be based at our Croydon office. For this role, you are required to travel to various sites and will need to have afull valid UK driving licenseandaccess to vehicle.You will cover a patch aroundCroydon and the surrounding area.There will also be opportu...