Job reference 339269 Head of Commercial Customs - Coventry/Hybrid £5500 Car allowance plus Healthcare, 18% annual bonus potential with 27.5days annual leave, plus bank holidays, increasing to 30 days after 10 years service and a company pension scheme with highly competitive contribution rates Permanent, Full time Coventry PFW International Hub / 3 Times per week We are seeking an experienced and commercially driven leader to head up our Commercial Customs function across Royal Mail and Parcelforce. This is a critical senior role responsible for driving compliance, operational excellence and building a future-fit customs capability that supports growth in a rapidly evolving global trade environment. About the role • Lead a 24-hour customs operation across import and export declarations, ensuring accuracy and compliance. • Own the commercial customs strategy, including pricing, cost management and building a new profit centre. • Manage, develop and inspire a multi-disciplinary team of 30 across operations, compliance, systems and data. • Drive performance through continuous improvement, automation and process optimisation. • Act as the Customs SME, shaping system development and preparing for regulatory changes (e.g. ICS2, CDS). • Build strong relationships with key partners, including HMRC, Border Force and network partners. • Lead governance, audits and reporting to ensure robust compliance and risk management. About you • Proven senior leadership experience within customs, logistics or complex operational environments. • Strong knowledge of customs regulations, international trade processes and compliance frameworks. • Track record of managing large, multi-functional teams and delivering operational excellence. • Commercially astute with experience owning cost, pricing or P&L responsibility. • Confident stakeholder manager with credibility across regulators and senior leaders. • Ability to lead transformation and drive process improvement at scale. • Data-driven mindset with focus on automation, efficiency and performance. Extra Benefits • Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave • Supportive and generous company sick pay • Funded Dental – As a manager you are eligible to a level of employer funded dental insurance* • Health Assessment – As a manager you are eligible to an employer funded health assessment every 2 years* • Benefits Account – You will have access to your personal benefits account on our ‘My Bundle’ platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle. • Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone. *Available only to permanent employees Next Steps The next stage of the selection process will be a face to face or virtual interview consisting of competency based and role specific questions. Trust is the foundation of Royal Mail / Parcelforce / RM Property and Facilities Solutions. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people. We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you. Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners. We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted. We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners. For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/ Closing Date: 3-th June 2026. Please note, this advert may close early if the appropriate number of applications has been reached. LI-Hybrid LI-POST LIMRT