The services and propositions we design are integral to our customers lives, and this role focuses on their entire experience - at every life stage, across all touchpoints. Youll lead designs through every stage of the process, from concept through to production. Its an amazing opportunity to shape the way we engage and build relationships with our customers, supporting them over time and getting them to the right solutions for their evolving needs. Youll lead on design for platforms within Consumer Relationships, so were looking for someone who can inspire and lead designers and researchers to be creative and ensure customers are at the heart of our thinking. To succeed in this role, were looking for someone with excellent leadership skills who thinks critically, builds strong relationships, and will coach and develop a growing Design team. You and your team will shape and deliver customer experiences working with data analysts, behavioural scientists and other specialist roles. Youll be responsible for strategy formation, concept development, and design delivery, partnering with product owners, business analysts, engineers and senior leaders to see ideas through to implementation.
Responsibilities
* Shaping and implementing the design strategy, including leading major critical initiatives. This includes the ability to influence proposition and business teams on a day-to-day basis.
* Work with research teams across the organisation to better understand the financial circumstances of differing customer segments and consider what their next best actions or decisions might be.
* Understand the connected nature of designing end to end customer experiences to help customers navigate our financial ecosystem.
* Understand the role of design thinking in the context of our business and engineering priorities and drive a broad approach.
* Influence senior leaders to ensure customer value is central to decision-making, so that our new propositions are fit for purpose in deepening customer relationships.
* Influence our broader product development programme and transformation agenda to enable the overall experience design strategy.
Qualifications
* Extensive and demonstrable experience within Experience Design
* Experience of leading large teams of multi-disciplinary designers to support decision-making, delivery and team culture.
* A proven track record of building brilliant digital product experiences
* A cross-functional attitude and strong partner engagement skills; youll be able to build strong relationships with Product & Engineering peers and wider partners
* A strong strategic vision that aligns well to the overall business strategy
* Exceptional communication skills and prowess in effectively communicating ideas, issues, and implications to senior, technical and non-technical audiences.
* A calm and resilient approach when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities.
Diversity, equity and inclusion
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and were committed to creating an environment in which everyone can thrive, learn and develop.
Benefits
We also offer a wide-ranging benefits package, which includes:
* A generous pension contribution of up to 15%
* An annual performance-related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 30 days holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
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