How would you like to get involved with one of Europe's most exciting art platforms? The team at Rise Art are looking for a highly ambitious, self-starting, native French speaker to join our Operations team and deliver high end customer service to our European and French audience. Reporting to our Operations & Customer Service Lead, this role will execute and improve this highly visible function of the business.
Rise Art is the curated gallery for outstanding professional artists. We're a sophisticated technology platform bringing together traditional art-world expertise and advice for those seeking high quality artwork for any setting.
Profiled in the Financial Times, Guardian, BBC and the Sunday Times, Rise Art has been consistently recognised as one of the leading online platforms transforming the primary art market. In 2023 we acquired a French art business, and are expanding our operations across Europe. We're a small, passionate team dedicated to helping professional artists expand their collector base while opening up the art world to those interested in art worldwide.
About the Role
Working within our customer care and registrar function, the successful candidate will oversee the day to day execution of an incredibly diverse role that requires outstanding organizational and time management skills along with a strong passion to serve the customer. In this role, you'll be responsible for troubleshooting and delivering exceptional pre and post sales customer service that delights our customers. You'll execute and improve our existing delivery and returns process to build trust and repeat conversions within our collector base.
Responsibilities
* Provide excellent support pre and post sale for our customers, ensuring each interaction with Rise Art is a positive one.
* Work with our artists, suppliers and couriers in order to arrange for order fulfilment on a daily basis.
* Leading our phone and chat support functions, serving our customers, artists and suppliers in French speaking countries.
* Assisting potential customers in France with enquiries, negotiating sales contracts and providing ongoing support.
* Supporting our Operations & Customer Service Lead on operations enhancements for our users.
About you:
* Strong academic background, outstanding organisation and administration skills.
* Customer Service oriented. Comfortable speaking on the phone, outgoing and eager to work with people on a daily basis.
* Excellent command of both English and French language (written and spoken) is essential. You are a native French speaker and take pride in consistent, friendly and clear communication.
* Solutions focused, with a practical and constructive approach to problem solving.
* Tech Savvy – Impress us with your online and computer skills. The ability to navigate your way around large volumes of data and work with complex spreadsheets is essential.
* Positive and proactive attitude, with a readiness to adapt to the needs of a fast-growing start up.
* Experience within a client facing and support role or order fulfillment is desirable.
Apply because you want to:
* Be part of a small, competent and highly ambitious global team.
* Own initiatives and have the autonomy to define and execute your plans.
* Be part of an exciting industry that is rapidly migrating online.
* Earn a Competitive salary and be eligible to participate in an excellent tax-efficient equity scheme.
* Grow and benefit from a personal learning and development budget.
* Enjoy flexible working arrangements and remote first, but close-knit team environment.