Hardware Break Fix Data Centre Engineer – South London – £34K/£40K p.a. (dep on exp.) + Shift Allowance + Overtime + Benefits
We are recruiting a Hardware Break Fix Data Centre Engineer to join a busy DCE team, the role will primarily involve providing Server hardware support across a multi-vendor environment, (mainly HPE & Dell servers).
You will also be involved in Data Centre facility activities such as but not limited to IMAC\D (Install, Move And Change, decommissioning) work, escorting external resources, requesting access, goods in/out.
Engineers day to day responsibilities will focus on (but not be imited to):
* Hardware installations, maintenance, and repairs on customer equipment.
* Be able to build strong customer relationships. So need the ability to manage complex customer problems
* Maintaining a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Handles customer-relations problems promptly and appropriately.
* To ensuring all calls are resolved within the agreed SLA, ensuring calls are escalated when required and customers are updated, until the call is resolved and closed.
* Communicating at all levels both written and verbal
* Displaying calmness and the ability to solve problems under pressure.
To apply you should have the following skills and experience:
* Good level of hardware Break Fix experience.
* Must have a good level knowledge of HPE Proliant & Dell Servers.
* Experience of other DC environment tasks such as patch cabling etc.
* Good knowledge of Service Now (SNOW)
* Sound knowledge of ESD working practice
* Sound knowledge of general Health & Safety
* Good MS Office tool skills
The team provide support cover 24/7 365 based on 12hr shifts – shift allowance, plus plenty of opportunity for overtime work.
We are looking for all levels of engineer from 2-10+ years DC Engineering experience. Client vendor based Training programmes are available to upskill in any gaps as long as you have core DC support experience.
Interviews ASAP - Start ASAP!