We're currently recruiting for a Resident Liaison Officer to join a well-established contractor delivering refurbishment works across high-rise buildings and void properties in the Leicester area. This is a key role focused on supporting tenants and ensuring smooth delivery of works on a long-term planned maintenance programme Location: Leicester, LE1 Hours: Monday to Friday, 8:00am - 4:30pm Contract: 2-year contract Rate: £16 - £18 per hour (via umbrella) Key Responsibilities: Be the main point of contact for residents throughout the works Provide clear, timely updates on project progress and access requirements Schedule and coordinate appointments for contractors and residents Address and resolve resident concerns professionally and empathetically Maintain detailed records of contact, access arrangements, and feedback Support community engagement and encourage positive resident relationsRequirements: Previous experience in a Resident Liaison, Tenant Liaison, or similar housing-focused role Excellent interpersonal and communication skills Strong organisational ability and attention to detail Proficiency with Microsoft Office Full UK driving licence Experience working within the social housing sector, particularly on voids or high-rise schemes, is desirableTo apply or find out more, please contact Tiyana on (phone number removed) or email (url removed)