Claims Handler – Night Agent
Green Flag Rescue
Salary: £26,288 + Shift Allowance
Start Date: 8 June 2026
Location: Home Working
We’re recruiting full-time Rescue Claims colleagues to join our night team. This role is 37.5 hours per week and follows a rotating shift pattern of 3 nights one week, 4 nights the next, offering a great work–life balance.
You’ll begin with 3 weeks of comprehensive training, delivered during daytime hours, to fully prepare you for success in the role.
If you’re looking for a stable, full-time night position with structured training and a supportive team environment, this could be a great next step.
What you’ll be doing:
As a Claims Handler within Green Flag Rescue Night Operations, you’ll be the first point of contact for customers experiencing a vehicle breakdown. You’ll play a vital role in supporting customers during what can be a stressful time, ensuring they feel reassured and informed from the very first call.
Your key responsibilities will be:
1. Handling inbound customer calls and acting as the first point of contact following a breakdown
2. Gathering accurate information to assess the situation, including location, vehicle details, and customer safety
3. Setting clear expectations and providing tailored guidance to customers
4. Coordinating and dispatching appropriate recovery assistance efficiently
5. Managing the initial stages of the breakdown claim through to resolution
6. Delivering a calm, empathetic, and professional service while working to performance targets
What you’ll need:
7. A customer‑focused mindset with a passion for delivering excellent service
8. Confidence handling calls in a fast‑paced, target‑driven environment
9. Strong communication skills with a clear and professional telephone manner
10. Ability to assess situations quickly and take appropriate action
11. Good IT skills and confidence using computer systems (Microsoft Outlook/Word beneficial)
Contact centre experience is beneficial but not essential. A full UK driving licence would be advantageous but is not required.
Ways of working
This is a home‑working role, designed to support flexibility while delivering a high‑quality service to our customers.
Benefits
We recognise we wouldn’t be where we are today without our colleagues, that’s why we offer excellent benefits designed to suit your lifestyle:
12. 9% employer‑contributed pension
13. 50% off home, motor, and pet insurance plus free Green Flag breakdown cover
14. Additional optional Health and Dental insurance
15. EV car scheme
16. Generous holiday allowance
17. Buy As You Earn share scheme
18. Employee discounts and cashback
19. Plus, many more
We want everyone to get the most out of their time at DLG. That’s why we’ve created an offer that looks beyond financial rewards, supporting flexibility, work‑life balance, and wellbeing. Our benefits are about recognising who you are and the life you live.
Be yourself
Direct Line is an equal opportunity employer, and we believe diversity of background and thinking is a real strength. We’re proud to be recognised as one of the UK’s Top 50 Inclusive Employers and are committed to creating an inclusive workplace where everyone can be themselves and succeed.
We know you’re more than a CV. If you need any adjustments to our recruitment process, please speak to the recruitment team — they’ll be happy to support you.