We are looking for a Repairs and Maintenance Contracts Manager for a construction and property-services contractor based in Essex, to lead the delivery of social housing maintenance contracts across London.
Salary: £60k - £70k
Benefits
* Company car or car allowance.
* Annual performance bonus.
* 23 days annual leave plus bank holidays.
* Pension and employee benefits scheme.
* Ongoing training and professional development opportunities.
Key Responsibilities
Project & Contract Management
* Take full ownership of assigned contracts, ensuring delivery against programme, quality, safety, and financial objectives.
* Oversee daily operational activities, including reactive repairs, void refurbishments, and planned works.
* Conduct regular site inspections to monitor workmanship, progress, and compliance with specifications.
* Lead contract review meetings, ensuring eective communication with clients and internal teams.
* Drive continuous improvement initiatives to enhance service delivery and operational efficiency.
Procurement & Technical Oversight
* Manage procurement of subcontractors, materials, and plant in line with company and client requirements.
* Review and approve technical submissions, drawings, and product data to ensure compliance and suitability.
* Ensure all plant, equipment, and materials meet specification and safety standards.
* Work closely with the commercial team to negotiate supplier and subcontractor terms to achieve best value.
Health, Safety & Compliance
* Champion a strong health and safety culture across all projects.
* Prepare, review, and monitor risk assessments (RAMS) and method statements.
* Ensure adherence to CDM Regulations, client safety protocols, and company policies.
* Investigate and report on any incidents or near misses, implementing corrective actions where necessary.
Financial & Performance Management
* Monitor contract budgets, margins, and cash flow to ensure profitability and cost control.
* Validate valuations, variations, and final accounts in collaboration with the commercial team.
* Analyse KPIs and performance data, identifying areas for improvement.
* Support the preparation of tenders, bids, and pricing exercises for new business opportunities.
Client & Stakeholder Relations
* Build and maintain strong working relationships with clients, residents, local authorities, and internal teams.
* Act as the main point of contact for contract performance, queries, and escalations.
* Ensure high levels of resident satisfaction through eective communication and issue resolution.
* Represent the company professionally at client meetings and partnership events.
Reporting & Administration
* Produce detailed progress reports, performance summaries, and financial updates for senior management.
* Maintain accurate records of project activities, variations, and correspondence.
* Ensure all contractual obligations, compliance documentation, and certifications are up to date.
Required Skills & Experience
* Minimum 5 years' experience managing social housing maintenance or responsive repair contracts.
* Strong understanding of repairs, voids, planned maintenance, and compliance works.
* Proven track record of managing multi-trade teams and subcontractors.
* Excellent organisational, commercial, and leadership skills.
* Experience in preparing and reviewing technical documentation, RAMS, and project programmes.
* Sound knowledge of health and safety legislation and construction best practices.
* Proficient in Microsoft Oice, project management software, and reporting tools.
* Excellent communication and client liaison abilities.
* Relevant qualifications in Construction Management, Building Services, or a related field (HNC/HND or equivalent).
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