About the role:
Our colleagues in IT provide an efficient and dependable support service to all of our business areas. A crucial part of our support services, this team use their creative knowledge to design, develop and support systems and processes across all of our business areas.
We’re now looking for a User Fulfilment Analyst to join our User Fulfilment function, supporting the accurate and efficient processing of requests, equipment orders and service fulfilments for colleagues across the organisation.
As a User Fulfilment Analyst, you’ll help ensure that user requests and IT equipment orders are processed accurately, efficiently and in line with organisational standards. You’ll monitor workflows, analyse performance data and identify opportunities to improve fulfilment efficiency and the overall user experience.
You’ll also play a key role in onboarding and offboarding, asset allocation, and ensuring accurate identity and access management to support a smooth and secure colleague lifecycle.
For further information about the position, please refer to the downloadable job description available on this page.
INDMP
About You
You’ll be someone who enjoys working in a fast-paced support environment, with a keen eye for accuracy and a passion for improving user experience. We’re looking for:
1. Experience in fulfilment, operations analysis, service delivery or customer operations roles (advantageous).
2. Strong analytical and reporting skills, with proficiency in Excel, Power BI or similar tools.
3. Experience using fulfilment or service management platforms (e.g., ServiceNow, Ivanti).
4. Excellent organisational skills and the ability to manage multiple tasks and priorities.
5. Strong communication and problem-solving skills.
6. Experience administering identity and access management for IT assets.
Benefits:
In addition to working for a successful co-operative business, we offer our colleagues fantastic benefits, including:
7. 30 days annual leave (including bank holidays)
8. Pension scheme (with up to 12% employer contributions)
9. Generous colleague discount rates across our family of businesses
10. Annual discretionary colleague bonus to reward you for your hard work