The role of Housing Officer will include:
1. Providing clear, proactive advice and support to tenants and leaseholders regarding their rights and responsibilities
2. Responding to enquiries and effectively resolving issues related to tenancies, leases, service charges, and occupancy
3. Playing a key role in fostering strong relationships with residents, ensuring their voices are heard and actively involving them in shaping the services and communities they live in
4. Monitoring the condition of properties and communal areas to maintain high standards of safety, cleanliness, and overall upkeep, ensuring residents enjoy a well-managed and secure living environment
5. Responding promptly to reports of anti-social behaviour and neighbour disputes, conducting thorough investigations, facilitating mediation, and taking appropriate enforcement action in line with policy and procedures
6. Collaborating with colleagues and external agencies and support services to ensure residents receive appropriate assistance, including safeguarding, financial support or wellbeing services
7. Collaborating with colleagues across service areas to support the organisation in meeting its compliance obligations, including fire safety, water hygiene, gas safety, and data protection
Skills and experiences:
8. Proven experience of undertaking a similar role
9. Prior experience of delivering high quality tenancy services
10. Excellent skills in analysing and diagnosing problems and implementing solutions
11. Excellent communication and customer care skills
12. Proven experience of good practice resident involvement activities
13. Excellent understanding of written and spoken English
14. Working knowledge of relevant regulations and good practice
15. Travel is a requirement of the role, therefore a full valid driving licence and use of own vehicle for business use is essential
Why work for us?
We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
16. 25 days annual leave (rising to a maximum of 30 days) plus public holidays
17. A pension scheme with employer contributions from Sanctuary
18. Life Assurance
19. Employee Advice Service including counselling
20. Cycle to Work scheme
21. Voluntary health plans
22. Employee discounts
23. Wellbeing support and tools
24. Employee recognition scheme
25. Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
26. £32,887 per annum (rising to £34,617 per annum after 12 months, subject to satisfactory performance)
(if the link is unavailable please visit the Sanctuary careers website)