We are hiring for the Sales Advisor - Discover / LEGO - Luton Airport role at Lagardère Travel Retail.
Overview
Do you love the buzz of the airport? Join a dynamic retail environment where no two days are the same. This role is for our Discover London and LEGO stores situated in the departure lounge of Luton Airport. We are looking for an energetic, enthusiastic person who values excellence, teamwork and world-class customer service.
Job purpose
Outstanding service is the heart of our business. Our aim is for customers who enter our stores to be greeted by a friendly team of Sales Advisors who can offer expert help and advice. As a Sales Advisor you will be involved in all aspects of our busy store, delivering first-class customer service on the sales floor and till point.
Hours
37.5 hours, across 5 days.
Benefits
Simplyhealth, Retail Trust, life insurance, on-site parking and up to 25% in-store discounts.
Key responsibilities
* 100% Customer Focus – greeting customers with a friendly smile
* Helping customers with product selection
* Offering additional link sales
* Ensuring all customers receive excellent customer service every time
* End to end customer service including till operations
Stock Management
* Ensuring the store is fully replenished
* Goods receiving duties
* Stocktaking and inventory compliance
* Merchandising & pricing
Housekeeping / Health & Safety
* Keeping the store well presented at all times
* Ensuring the safe usage of all cleaning materials
* Ensuring store and stock rooms are kept tidy in line with H&S
* Reporting any potential hazards on the shop floor or stock room to the manager/supervisors
Security
* Ensuring security of stock on the shop floor and compliance of till inventory
* Responsible for shop floor security when on shift
* Awareness of potential security risks outside the store as part of the greater airport community
Person specification
* Good communication skills (verbal & written)
* Adaptability to a changing environment
* Ability to work in a team and independently
* Ability to work well under pressure
* Excellent interpersonal skills
* Ability to provide professional standard of services
* Reliable in attendance and timekeeping
* Self-motivated
Our company
Lagardère Travel Retail is a pioneering global leader in travel retail, operating over 5,000 stores across Travel Essentials, Duty Free & Fashion, and Foodservice in airports, railway stations and other concessions in 42 countries. We generated €5.2bn sales in 2022. Since 2004 we have expanded across the UK & Ireland and now operate stores across multiple locations. We are committed to an inclusive and diverse culture and to providing a fair and equal treatment to all applicants.
Accessing the airport
A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us with any questions regarding this.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Business Development
* Industries: Retail
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Location notes include: St Albans, Luton, Hatfield, Milton Keynes, Hemel Hempstead and surrounding areas, with current postings in St Albans, Luton, Milton Keynes and other nearby locations.
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